What are the responsibilities and job description for the Front Desk Supervisor at the Hilton Garden Inn/H2 Suites Anahiem position at Nara Hotels, Inc.?
Job Description
Job Description
Front Desk Supervisor
The Hilton Garden Inn and Home2 Suites Anaheim Resort (The Resort) is looking for a strong Front Desk Supervisor. This exciting new destination includes spectacular guest amenities and curated food and beverage offerings that are unique in the Anaheim tourism environment. We are now rapidly growing our team for this new resort. We are seeking leaders in the hospitality realm that can help us to make this resort the best that Anaheim has to offer. Competitive wages, benefits and bonus incentives offered.
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
- Compute bills, collect payments, handle cash, and make change for guests.
- Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
Work Environment and Context
