What are the responsibilities and job description for the Host/Hostess position at Narbona?
Job Overview
We are seeking a friendly and organized Host/Host to join our dynamic restaurant team. The ideal candidate will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring a smooth dining experience. This role requires excellent customer service skills, effective communication, and a passion for hospitality.
Duties
- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Manage the seating chart and efficiently assign tables to optimize service flow.
- Communicate wait times to guests and keep them informed throughout their visit.
- Assist with guest inquiries and provide information about menu items, specials, and restaurant policies.
- Maintain cleanliness and organization of the host stand and dining area.
- Utilize Aloha POS system to manage reservations and track guest preferences.
- Collaborate with servers and kitchen staff to ensure timely service delivery.
- Handle phone calls with professionalism, addressing reservations or inquiries as needed.
- Foster strong guest relations by providing attentive service and addressing any concerns promptly.
Experience
- Previous experience in a restaurant or hospitality environment is preferred but not required.
- Strong customer service skills with the ability to help guests feel valued and appreciated.
- Familiarity with POS systems, particularly Aloha, is a plus but can be learned on the job.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work in a fast-paced environment while maintaining composure under pressure.
- A passion for guest services and hospitality is essential to succeed in this role.
Join our team as a Host/Host where you will play a vital role in creating memorable dining experiences for our guests!
Job Type: Full-time
Pay: $17.00 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Experience:
- Customer service: 2 years (Required)
- Restaurant experience: 2 years (Required)
Language:
- English (Required)
- Spanish (Required)
Ability to Relocate:
- Boca Raton, FL 33486: Relocate before starting work (Required)
Work Location: In person
Salary : $17