Customer Care Representative CS018

Title and Number of Position: Customer Care Representative CS018Application Period:2/27/2025 – 3/6/2025Salary Range: Grade U5 / $25.93- $32.93, starting salary: $25.93Division – Section – Unit: Finance – Customer ServiceShift and Days: 8:30 AM – 4:00 PMLocation: ProvidenceRestrictions:Leave to Protect Status 7/12/2025Position Covered by Bargaining Unit Agreement:Yes Name of Bargaining Unit:Laborers’ International Local 1033DUTIES/RESPONSIBILITIES: The Customer Service Representative is responsible for responding to questions and concerns from customers regarding accounts and providing related support. Answers general customer questions and concerns regarding account status, billings, payments, and other account information. Receives, logs, and processes a variety of forms, applications, and documents regarding accounts, statements, requests for information, and other account questions. Prepares forms, documents, and other statements required for account openings and closings. Calculates adjustments, changes, and bills for customer accounts based on operational procedures. Perform data entry in the updating and maintaining of customer accounts and statements. Follows up on delinquent and outstanding accounts and prepares documentation and basic reports. Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail and entering data. Customer Service Representatives may also be assigned on a rotating basis the following duties Performing receptionist duties, such as greeting and assisting customers, and answering and directing phone calls. Opening, sorting, and distributing incoming mail and preparing outgoing mail and postage. Maintaining a variety of spreadsheets and logs and tracks statistics. Performs other duties of a similar nature or level.

EDUCATION/EXPERIENCE/SPECIAL REQUIREMENTS:
EDUCATION/EXPERIENCE: High school diploma, or G.E.D. Or an equivalent combination of education and experience sufficiently to successfully perform the essential duties of the job such as those listed above.
KNOWLEDGE AND SKILLS: Knowledge of basic office principles, basic mathematical principles & basic customer service principles.  Skill in performing basic office duties, basic mathematical calculations, providing basic customer service, operating a computer and applicable software applications, Communication, interpersonal skills as applied to interaction with coworkers, supervisors, the public, etc. sufficient to exchange or convey information.

AMERICANS WITH DISABILITIES ACT (ADA) PROVISIONS:
REASONABLE ACCOMODATION: If an applicant is unable to perform any essential job functions because of their disability but can achieve the required results by means of a REASONABLE ACCOMODATION, then the individual shall not be considered unqualified for the position.
MEDICAL INFORMATION: Successful completion of a pre-placement physical examination and drug screen will be required after a conditional offer of employment has been made.
TO APPLY:
Apply within the application period as shown on notice. This Agency does not assume responsibility for applications sent through the mail. NOTE: The Narragansett Bay Commission union contracts allow a 3-day grace period for its members only.
APPLY ONLINE OR SEND RESUMES TO: resumes@narrabay.com (resumes must be in Word or PDF format), deliver to One Service Road, Providence, RI 02905 attention Human Resources, or Fax to 401-461-2242.
THE NARRAGANSETT BAY COMMISSION IS AN EQUAL OPPORTUNITY EMPLOYER
 

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