What are the responsibilities and job description for the Branch Member Service Associate (Full-Time) - Washington, DC position at NASA FCU?
As a Branch Member Service Associate in our Washington, DC location you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules – YOU control your career advancement as you learn and execute new skills. Preference will be given to candidates with at least one year of banking experience. This position requires travel to other local branches on a regular basis. You must have reliable transportation.
Job Duties and Responsibilities
- Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
- Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
- Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
- Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH / payroll / direct deposit, dire transfers, and stop payment set up and changes.
- Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
- Handles consumer loan application processing, document collection, and disbursements.
- Advises members regarding available insurance protection (life, disability, gap, etc.).
- All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
- All MSAs may be assigned duties to support other areas in the Credit Union.
- All MSAs are expected to support the Call Center queues (phone and email).
Qualifications
Based on level (see Job Requirements Section for levels)
We offer a generous benefit package :
Employer Funded Benefits
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan : 100% employer contribution toward premium. (HSA and FSA compatible.)
Low Deductible Plan : Generous employer contribution toward premium. (FSA compatible.)
Dental Insurance
Vision Insurance
Life Insurance / AD&D
Long-term Disability Insurance
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing (eligibility rules apply)
Vacation Leave
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus
Credit Union Membership
Employee Assistance Program
Identity Theft Protection.
Wellness Programs : Health Coaching, Weight Loss, Tobacco Cessation, Patient Advocacy, and Discounts.
Medical Care Management
Optional Employee-Funded Benefits
Flexible Spending Medical Account (FSA)
Flexible Spending Dependent Care Account
Health Savings Account (HSA)
Voluntary Supplemental Life Insurance
Voluntary Dependent Life Insurance
Voluntary Short-term Disability Insurance
Voluntary Long-term Care Insurance
Pet Health Insurance
All benefits are based on meeting NASA Federal Credit Union's eligibility requirements.
Work Schedule
All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours. The typical work week is approximately 40 hours. MSAs must be available between the hours of 7 : 30 am and 5 : 30 pm Monday - Thursday, 7 : 30 am and 6 : 30 pm Friday and 8 : 30 am and 1 : 30 pm on Saturday. Specific shifts will be scheduled based on branch location operating hours. Position is overtime eligible.
WE'RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
Posted 9 / 27 / 2024
PI260852684
