Call Center Member Service Associate

NASA FCU is on a mission to find exceptional Call Center Member Service Associates who are passionate about delivering exceptional member service. Our homebase is located at 500 Prince George's Blvd in Upper Marlboro, Maryland.

If you possess the following qualifications, we encourage you to apply :

• Skilled at handling 50-70 customer service-related support questions per day in financial, retail banking, utility, or telecommunication environments.
• Experienced with processing and assisting customers with financial products including savings, checking, IRA, HSA, direct deposit, ACH, wires, stop payments, and trusts.

All call center team members must be available to work 40 hours per week with weekday shifts as early as 8 am and as late as 5 pm and Saturdays from 8 am – 2 pm. Working a minimum of two Saturdays per month is also part of the schedule. This is a Remote-Hybrid position with your initial 90-120 days onsite.

Join our mission at NASA Federal Credit Union and be a part of a team that is committed to providing exceptional member service while promoting and selling our innovative products and services!

Responsibilities :

Education and / or Experience :

Call Center MSA II ($42,500 - $62,500). Hourly rates apply to years of actual experience in like positions.

Less than two years of experience $ 24.00 ($49,920)

Greater than two years but less than four $ 24.75 ($51,480)

Greater than four years $ 25.50 ($53,040)

Starting salaries are based on the following two factors : years of experience in the financial industry, as well as transactional knowledge of financial products such as savings, checking, IRA, HSA, direct deposit, ACH, wires, stop payments, and trusts, as well as experience working in a high-volume financial, retail banking, telecommunications, or utility-related call centers is also considered.

Based on all these factors, a competitive starting salary is determined.

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.

Full-Time Employee Benefits (Includes all Part-Time benefits listed below)

Health Insurance (Choice of two nationwide PPO plans)

High Deductible Plan : 100% employer contribution toward premium. (HSA and FSA compatible)

Low Deductible Plan : Generous employer contribution toward premium. (FSA compatible)

Dental Insurance : Generous employer contribution toward premium

Vision Insurance : Generous employer contribution toward premium

Long-term Disability Insurance

Flexible Spending Medical Account (FSA)

Flexible Spending Dependent Care Account

Health Savings Account (HSA)

Voluntary Supplemental Life Insurance

Voluntary Dependent Life Insurance

Voluntary Short-term Disability Insurance

Voluntary Long-term Care Insurance

Remote or Remote / Hybrid work options based on position

Part-Time Employee Benefits

401(k) with employer match up to 6% and immediate 100% vesting

Gain Sharing Bonus (eligibility rules apply)

Life Insurance / AD&D

Vacation Leave (excluding Outside Loan Officers)

Sick and Safe Leave

11 Paid Holidays

Education Assistance

Employee Referral Bonus

Credit Union Membership Eligible

Employee Assistance Program

Identity Theft Protection (Additional fee to add family members)

Pet Health Insurance

Employee Discount Program

Remote or Remote / Hybrid work options based on position

All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.

WE'RE STRONGER TOGETHER

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

Position is overtime eligible. Posted 2 / 10 / 25

PI261790163

Salary : $25,500 - $53,040