Earn up to $300 as a sign-on
bonus, free meal per 6-hour shift, free parking, free / discounted area exchange
program, paid time off and health benefits.
Our PARC Mission : We strengthen families and communities by creating and operating special places
where magical moments become treasured memories.
NASCAR SpeedPark : PARC Pigeon Forge, LLC, a division of PARC Entertainment, LLC ("PARC"), owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing ("NASCAR"), the park offers exciting side-by-side go-kart racing on eight tracks, together with amusement rides, miniature golf courses, bumper boats, an arcade and other family-oriented entertainment. Guests enjoy fun-filled family experiences. If you are looking for a fast-paced, fun work environment, NASCAR SpeedPark could be the place for you.
PARC Values : The acronym "PARC" stands for the values of our company : People First, Always Safe, Remember It's Fun and Commit to Excellence. These values drive the focus of our company; and through our team members we strive to live out our mission each day.
Job Purpose for Go-Kart Maintenance Supervisor : Service and maintain our fleet of high-performance, gas-powered go-karts as well as bumper boats and pump / water features etc. As a Supervisor of the Mechanic team you will be an important part of the daily go-kart start up process, identify maintenance issues with the go-karts or go-kart tracks and take steps to assess, diagnose and fix the issues in order to keep the fleet of go-karts running smoothly. You will also plan and oversee go-kart maintenance projects, this includes maintaining a parts inventory. Assist the Manager or GM with budget, ordering and invoicing for supplies needed to operate the department. The Supervisor with provide training for Go-Kart Mechanics and audit for safety and effectiveness. While maintaining the fleet of go-karts and assisting with park maintenance projects, mechanics must follow all company rules and regulations. Assist with achieving overall park budget and safety goals.
KEY DUTIES AND RESPONSIBILITIES FOR Go-Kart Maintenance Supervisor :
Demonstrate "People-First" :
- Be a role model for the team by demonstrating PARC Values and leading with an encouraging attitude and a consistent work ethic.
- Create welcoming, positive and proactive environment for both the team and the guests.
- Fully embrace the Company Service Excellence Initiative by demonstrating "people first" actions for all internal and external customers and accepting responsibility for demonstrating empowerment decisions and actions during daily work.
- Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
- Promote a Harassment-free workplace by minimizing gossip, treating all team members with respect and reporting inappropriate behavior or conversations that could be considered harassment or discriminatory.
If assisting with guests or ride or track operations :
Assist guests with loading and unloading.Give directions in a manner that professional, caring and firm.Answer general questions and be helpful, friendly and courteous.Except when handling administrative duties which require office or meeting time, allocate remaining time (90-95% of overall time) to working on the front line with the Mechanic team maintaining and repairing the fleet of go-karts and training and mentoring team members.Create, monitor, oversee and encourage compliance with a process to monitor Department areas for cleanliness, safety issues, and guest opportunities, and dispatch Team Members for cleaning, intervention and guest service support as needed.Provide ongoing training to ensure all Department team members are prepared, knowledgeable and delivering service excellence and following safety standards.For staffing challenges between Departments, promote unity and cooperation among and between teams and report such challenges to the MOD (and HR and GM as appropriate) and work with Management to resolve issues and implement solutions. For staffing challenges within the Department which require intervention, report to HR and GM and work with the Management team to find and implement appropriate solutions.Address minor performance and behavior issues as trained by HR; For ongoing or moreserious performance / behavior issues, provide counseling and corrective action as trained by HR (and document counseling and corrective action as requested and / or trained by HR), and, where appropriate, communicate to HR and the General Manager, any recommendations for discipline, including suspension or termination, and support HR and GM in documenting all such HR matters.Complete department schedule in a timely manner. Report any scheduling challenges or irregularities to Department Management to ensure the department is adequately staffed / scheduled.Demonstrate "Always Safe" :
Be fully trained, knowledgeable and prepared to manage safety issues and incidents.Work with Management to implement, update (as needed) and oversee programs to promote safety awareness and injury prevention.Up-to-date knowledge of industry standards of care specific to the Department, and ability to effectively communicate such requirements to the team.Provide ongoing training to ensure the team is well prepared, knowledgeable and following applicable Safety Standards, Policies, and Procedures, and is assisting the guests to follow such Safety Standards, Policies, and Procedures.Ensure that each track / ride has the necessary supplies and inspection paperwork requiredfor operation. Ensure that all training paperwork is accurately completed, organized and filed.Ensure that all mechanics are assigned PPE and are following PPE protocol throughout operation. Coach & counsel team-members when violations occur. Report reoccurring violations to Department Management.Ensure that all safety signage is in place and not obstructed. Report any discrepancies to Department Management immediately. Provide input and feedback on potential signage improvements.Monitor weather and other working conditions to ensure team has sufficient five minute andrest breaks, proper hydration, hats, gloves and other needed support to stay warm in colder weather, and appropriate support to avoid heat exhaustion in warmer weather.Coordinate with Operations when downtime occurs.Follow Mechanic Safety GuidelinesEnsure go-karts are operating properly.Ensure highest levels of safety are maintained by adhering to OSHA, local health and safety codes, legal regulations and company safety and security policies are met.Communicate, follow and ensure compliance with safety guidelines.Report any malfunction immediately to supervisor.Operate machinery only when properly signed-offMaintain proper cleaning / sanitizing and organizing procedures.Use proper radio etiquette.Proper use and care of company equipment.Assist with daily ride inspections and complete checklists for maintenance needed.If assisting with guests or ride or track operations :
Ensure riders are safely secured before ride or go-karts go into operation.Quickly and safely correct spinouts.Communicate, monitor and maintain height / weight / rider restrictions respectfully and consistently.Maintain visual contact with the ride and guest.Do not use electronic devices while operating rides other than the radio provided.Follow Ride and Go-Kart operational policies and procedures.Demonstrate "Remember It's Fun" :
Be enthusiastic and promote a friendly and fun atmosphere for our team members and guests.Promote a mutually supportive, unified, "we are all on the same team" relationship with team members in all department and divisions.Ability to support the implementation of incentive programs; work with Management to provide ongoing improvement to incentive programs.Effective team-building skills, including ability to encourage and engage team members and ability to train others to encourage and engage team members.Demonstrate "Commit to Excellence" :
Convey the importance of PARC Values when completing assigned duties and tasks, and coach compliance with standards of excellence, through role modeling, training, praise and reward, appropriate correction, and constructive accountability; Commit to consistently "Inspect what you Expect."For all duties requiring training, review and understand all current training materials, provide input to HR and Management for any suggested updates, and coordinate with HR and Management to implement both formal training (both as a new hire and classes attended as part of ongoing team member development) and informal "on the job" training / coaching which occurs through daily oversight and engagement with the Team.Engage with HR to interview, select, and help "onboard" new team members.Consider team member skills, training, strengths, limitations and overall operational efficiency and effectiveness when managing labor and team-member placement duties.Prepare weekly team member schedules and coordinate team member placement based upon daily operational needs.Accurate completion of all reports, checklists, forms and other recordkeeping requirements.Keep a ride / go-kart parts inventory and notify the General Manager of any materials necessary to ensure safe, continuous operationWork in conjunction with other staff solving go-kart related and facilities-related issues.Occasionally assist as needed to maintain, erect and repair rides / attractions.Dress professionally in clean, neat uniformMaintain and clean and organized environment in maintenance shops, mechanical spaces and back areasComplete necessary documentation of ride & track inspection, opening and closing duties and timekeeping.Ensure professional development to enhance work knowledge, skills and abilities.Adhere to all company policies, procedures, rules, regulations, standards, guidelines,expectations and requirements.Ensure completion of work responsibilities and special projects in accordance with the designated time frame, as determined by the reporting leader.Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.Provide reporting leader with feedback, ideas and suggestions on a timely basis.Duties supervisor deems necessary for park operations.SKILLS, REQUIREMENTS, AND QUALIFICATIONS For Go-Kart Maintenance Supervisor
Mission Driven - Demonstrated alignment with PARC's vision, mission and core values : People First, Always Safe, Remember It's Fun, and Commit to Excellence.Relationships - Demonstrated ability to advance PARC's "People First" core value, through the establishment of positive, respectful relationships and working effectively with all internal and external constituencies.Required Education- able to read, write, speak and follow directionsPreferred Experience - Familiarity with small engines, able to do basic maintenance, 1-3 years of work in related field preferred. Experience supervising a team and maintaining inventory and safety procedures.Certification / Licensure - None necessary, able to complete Track and Ride Training, First Aid Training, CPR / AED Certification required or willing to complete training within first 3 months. OSHA, AIMS or NAARSO training preferred but not required.Specific Vision Requirements - Color and peripheral vision, Close vision, distance vision, depth perception, ability to adjust focus.Special Skills -Positive and effective customer service skills. Ability to handle multiple tasks at one time. Effective leadership skills. Excellent organizational and communication Skills. Able to stay alert and be consisten with repetitive tasks.
PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk, use hands or fingers, handle or feel objects, tools or controls; reach with hands and arms, bend, balance, stoop, kneel, crouch, crawl, pull, push, talk and hear. Occasionally climb stairs or a ladder.Able to maintain visual contact with the ride and the guests.Extended standing and walking and occasional pushing, pulling, running and jogging.The employee must regularly lift and / or move up to 50 pounds, occasionally lift and / or move up to 100 pounds.The noise level is high / loud.Regularly the employee is exposed to weather conditions prevalent at the time, including direct sunlight, heat and cold.Routinely exposed to dust and particles.
