What are the responsibilities and job description for the Senior Client Support Specialist position at Nasco Stone + Tile?
Job Description
This role involves providing exceptional customer service and support to our sales team and clients. Key responsibilities include:
- Managing customer accounts, including order entry, inquiry, product information, and status updates
- Addressing customer inquiries and resolving order issues from entry to delivery
- Participating in special projects and performing additional duties as required
To succeed in this role, you will need:
- 3 years of customer service experience, preferably with a focus on account management
- Excellent oral and written communication skills, with the ability to interact effectively with individuals at all levels
- Strong organizational and problem-solving skills, with a focus on multitasking and time management
- A moderate level of computer skills in Word and Excel
