What are the responsibilities and job description for the Success Navigator position at Nash Community College?
JOB
Responsible for assisting students in the successful identification and completion of academic, professional, and personal goals by enhancing their ability to navigate through college.
EXAMPLE OF DUTIES
Assigned to advise students in designated programs of studyCoach students within the assigned programs of studyMonitor and support students as they begin their educational journey. Meet with prospective and new students to discuss and answer questions about the College, and help them to establish a plan to get where they want to go and become a settled and successful NCC student.Create a student-centered environmentResponded to alerts within 72 hours; multiple attempts must occur before alert is closed if student does not respond to 1st outreachResponses to alerts must include but are not limited to text, phone, and emailsDocument in Watermark the result of contacting the student and method of outreachParticipate in Success Team meetings with student, advisor, and financial officer as neededParticipate in 1 Pop Up Coaching Session each semesterConduct 1 Student Success Workshop each semesterRespond to emails within 24 hoursRespond to direct messages the same dayAvailable in offices for drop -ins and appointmentsMeet with students by phone, in person, or through ZoomVisit Program of Study classes to discuss coachingParticipate in Nighthawk Enrollment Day by advising students with 15 or fewer credit hoursRegister students with 15 or fewer credit hours during the 1st two weeks of registrationRegister and adjust schedules for students with 15 or fewer credit hours during Drop/Add PeriodParticipate in New Student Orientation by advising and registering students with 15 or fewer credit hoursConduct comprehensive academic advising for college programs using a blended method such as the appreciative advising model. Assist students with identification of their academic, professional and personal goals, paths to those goals, and appropriate programs of study to meet those goals. Work to identify and resolve student barriers and obtain support to meet specific needs. Assist students and faculty to problem-solve issues related to progress towards academic goals, persistence, and attendanceMonitor students’ academic progress using case management and retention software and provide student follow-upDemonstrate empathetic listening and the ability to have courageous conversationsKnowledge of on-campus and off-campus resources for students and refer students to appropriate resourcesHelp students navigate systems and develop self-advocacy skillsAttend events on campus that celebrate and support students (may require nights and weekends)Maintain FERPA compliance for all studentsAttend annual graduation exercises.Participate in coaching specific and campus-wide professional developmentBe knowledgeable of college policies and procedures regarding admission standards, testing and educational program requirementsEncourage and support students’ participation in college activities leading to first year progression and increased retentionContribute to the attainment of college, division, and department goalsParticipate on college committeesOther duties as assigned Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees may request reasonable accommodation(s) if necessary to perform the essential functions of the job.Maintain stationary position, sitting or standing, for extended periods of time.Operate a computer and other office productivity machinery.Ability to maintain files in file cabinets.Occasionally lift, move, transport, install, or remove items weighing up to 15 pounds. The ability to communicate information so that others understand. The ability to observe details.
SUPPLEMENTAL INFORMATION
Academic coaching experience preferred.
Responsible for assisting students in the successful identification and completion of academic, professional, and personal goals by enhancing their ability to navigate through college.
EXAMPLE OF DUTIES
Assigned to advise students in designated programs of studyCoach students within the assigned programs of studyMonitor and support students as they begin their educational journey. Meet with prospective and new students to discuss and answer questions about the College, and help them to establish a plan to get where they want to go and become a settled and successful NCC student.Create a student-centered environmentResponded to alerts within 72 hours; multiple attempts must occur before alert is closed if student does not respond to 1st outreachResponses to alerts must include but are not limited to text, phone, and emailsDocument in Watermark the result of contacting the student and method of outreachParticipate in Success Team meetings with student, advisor, and financial officer as neededParticipate in 1 Pop Up Coaching Session each semesterConduct 1 Student Success Workshop each semesterRespond to emails within 24 hoursRespond to direct messages the same dayAvailable in offices for drop -ins and appointmentsMeet with students by phone, in person, or through ZoomVisit Program of Study classes to discuss coachingParticipate in Nighthawk Enrollment Day by advising students with 15 or fewer credit hoursRegister students with 15 or fewer credit hours during the 1st two weeks of registrationRegister and adjust schedules for students with 15 or fewer credit hours during Drop/Add PeriodParticipate in New Student Orientation by advising and registering students with 15 or fewer credit hoursConduct comprehensive academic advising for college programs using a blended method such as the appreciative advising model. Assist students with identification of their academic, professional and personal goals, paths to those goals, and appropriate programs of study to meet those goals. Work to identify and resolve student barriers and obtain support to meet specific needs. Assist students and faculty to problem-solve issues related to progress towards academic goals, persistence, and attendanceMonitor students’ academic progress using case management and retention software and provide student follow-upDemonstrate empathetic listening and the ability to have courageous conversationsKnowledge of on-campus and off-campus resources for students and refer students to appropriate resourcesHelp students navigate systems and develop self-advocacy skillsAttend events on campus that celebrate and support students (may require nights and weekends)Maintain FERPA compliance for all studentsAttend annual graduation exercises.Participate in coaching specific and campus-wide professional developmentBe knowledgeable of college policies and procedures regarding admission standards, testing and educational program requirementsEncourage and support students’ participation in college activities leading to first year progression and increased retentionContribute to the attainment of college, division, and department goalsParticipate on college committeesOther duties as assigned Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees may request reasonable accommodation(s) if necessary to perform the essential functions of the job.Maintain stationary position, sitting or standing, for extended periods of time.Operate a computer and other office productivity machinery.Ability to maintain files in file cabinets.Occasionally lift, move, transport, install, or remove items weighing up to 15 pounds. The ability to communicate information so that others understand. The ability to observe details.
SUPPLEMENTAL INFORMATION
Academic coaching experience preferred.
