What are the responsibilities and job description for the Social Work Program Administrator - CPS position at Nash County?
Supervisory experience required. Preferences: Master's Degree; current Pre-Service in Child Welfare; knowledge and/or experience in CPS; excellent communication, interpersonal and leadership skills reflective of teamwork; and adaptable to frequent changes.
Primary Purpose of Organizational Unit
The Nash County Department of Social Services exists to alleviate emotional and economic
distress among the citizens of Nash County. Through the delivery of a large number of
specialized and complex preventative and restorative programs the agency seeks to assist the
county in coping with a variety of social and economic conditions.
A. Primary Purpose of the Position:
The primary purpose of this position is to ensure the delivery of social work services for
adults and children in Nash County in accordance with the Mission of the agency and
state and local policy. The Social Work Program Administrator will be directly
responsible for a total staff of approximately 35, including the direct supervision of 6
Social Work Supervisor III’s and a Human Services Evaluator III.
B. Work Schedule:
Regular work hours are from 8:00 am to 5:00 pm Monday through Friday, subject to
after-hours duty, as required. The Program Administrator participates in on-call rotation
with Child Welfare Supervisors, for after-hours emergency coverage.
C. Change in Responsibilities or Organizational Relationships:
New position effective 12/1/2023Description of Responsibilities and Duties:Order of Importance X Sequential Order
*denotes essential function
*65% -- 1. OPERATIONAL RESPONSIBILITIES
The Social Worker Program Administrator plans with the 6 unit supervisors to
ensure the delivery of social work services to adults and children in Nash County in
accordance with the Mission of the agency and federal, state and local policy. Major
programs planned for include, Protective Services for Children, In-Home Services, Family
Support Services, CPS Intake and After Hours CPS Services. In order to plan for the
delivery of services, employee coordinates with the other Program Administrator in
Child Welfare, the Deputy Director, Income Maintenance Administrator and Business
Officer within the agency and other organizations within the community. Employee has
input into the agency planning process as a member of the Management Team
(consisting of all agency supervisors, section administrators, Deputy Director and Director) and Executive Management Team (consisting of Director, Deputy Director and
section administrators).
Employee may also serve on various boards and committees within the county,
region and state, providing input on the development of new programs, policies and
procedures.
*10% -- 2. COUNSELING AND DISCIPLINE
Employee adheres to agency policy regarding grievance, counseling and
discipline. Resolves grievances with in Services Section through counseling and
negotiation. Assists Director in preparing for disciplinary actions; such as written
warnings and dismissals. Make recommendations after review and analyzation of
evidence to the Director on dismissals. Employee also assists unit supervisors in
development of corrective action plans and may participate in employee conferences
regarding discipline. May participate in pre-dismissal and dismissal conferences at
Director’s request.
Provides consultation and supervision with unit supervisors in preparing
employee performance appraisals.
*20% -- 3. SELECTION OF EMPLOYEES
Develops structured interviews for selection of staff. Selects and interviews
potential employees with the assistance of appropriate unit supervisor. After
completion of interview and reference and criminal checks on potential employees,
makes recommendations to the Deputy Director and Director for final selection.
Responsible for ensuring job descriptions are current for section supervised.
*5% -- 4. INTERNAL PLANNING/BUDGETING/ORGANIZATIONAL DESIGN
Works with the Deputy Director, Director and Business Officer with development
of social work services budget through analysis of statistics and trends and completion
of cost figures for different approaches for meeting agency goals. Assists in the
preparation of requested documents needed for submission of County Budget.
Reviews Day Sheet coding to ensure funds are maximized.
Reviews goals and objectives of agency periodically with unit supervisors in order
to assist units in achieving goals and objectives.
*OTHER DUTIES
Employee will be expected to work in emergency shelters and/or perform
related disaster tasks and perform other reasonable tasks requested by the Deputy
Director or Director.
EMPLOYEES SUPERVISED:
1. Social Work Supervisor III (227-40-504)
Family Support Services/Intake Unit
4 SW III’s
1 OA III
2. Social Work Supervisor III (227-40-503)
Child Protective Services In-Home Services
1 SW IA&T Lead Worker
4 SW IA&T’s
3. Social Worker Supervisor III (227-40-501)
Child Protective Services Investigation/Assessment Unit
1 SW IA&T Lead Worker
4 SW IA&T’s
1 OA III
4. Social Worker Supervisor III (227-40-507)
Child Protective Services Investigation/Assessment Unit
1 SW IA&T Lead Worker
3 SW IA&T’s
5. Social Worker Supervisor III (227-40-508)
Child Protective Services Blended Unit
5 SW IA&T’s
6. Social Worker Supervisor III (227-40-509)
CPS Afterhours Team
4 SW IA&T’s
7. Human Services Evaluator III (227-18-102)
OTHER INFORMATION:
1. Agency has 24-hr coverage for crisis/emergency in Protective Services and Foster Care.
Social work staff is “on-call” after hours, weekends and holidays on a rotating bases.
Employee will provide consultation to staff in that rotating bases with other supervisor
consultants.
2. Subordinate employees are housed in the same building, however, due to the nature of
their work, spend 50% of their time in the community.
Other Position Characteristics
1. Accuracy Required in Work
Exactness and accuracy are required in all aspects of duties performed. Numerical
accuracy is required in work with budget and other statistical reports. Accurate
interpretation of program, agency, county, state and federal policies, regulations, laws,
etc. is critical.
2. Consequence of Error
Inaccurate interpretations or incorrect information or procedures may result in lawsuits
or claims against the agency, loss of credibility, loss of funding, or inappropriate use of
agency resources, including staff, equipment and funding.
3. Instructions Provided to Employee
Instructions are provided in written and oral form by the Deputy Director through
conferences and by the Director at agency management team meetings. Instruction is
also received through attendance at workshops, county and state policy material and
from county, regional and state staff.
4. Guides, Regulations, Policies and References Used by Employee
N.C. General Statutes, ADA, FLSA, EEO, OSHA, N.C. DSS, IV-D, fiscal, service manuals,
County Human Resources Policy Manual ,and all other correspondence from the local,
state and regional level that effects the position.
5. Supervision Received by Employee
The Social Work Program Administrator’s position reports directly to the Deputy
Director. Supervision is provided through regular conferences.
6. Variety and Purpose of Personal Contacts
Frequent contact with, county management staff, Directors and/or top management in
other counties, community leaders, attorneys, state and federal congressional
representatives, regional and state office staff, clients, other local agency
administrators, , court personnel, Human Services Board members and the public.
7. Physical Effort
The physical requirements of this position are considered as sedentary work with
occasional lifting up to 10 pounds. Work involves sitting most of the time.
8. Work Environment and Conditions
Work is performed in a private office that complies with the state recommended
standards for management office space. Employee could be subject to potential
harmful acts from dissatisfied and/or mentally impaired clients when responded to
requested staff assistance.
9. Machines, Tools, Instruments, Equipment and Materials Used
Employee uses personal computer, iPad, copying machine, calculator, camera,
automobile, telephone, mobile phone, car seat, DVD, and printer in order to perform
duties.
10. Visual Attention, Mental Concentration and Manipulative Skills
Close visual acuity is required to perform activities such as preparing and analyzing data,
viewing computer monitor and reviewing reports, regulations and correspondence.
Intense mental concentration is required in planning, developing and implementing
strategies, dealing with intense public relations areas, personnel counseling and
disciplinary actions.
11. Safety for Others
Decisions are made daily by agency staff that affects the lives of clients. The Social Work
Program Administrator is responsible for helping ensure that appropriate guidelines are
in place and adequate training has been provided to assist staff in making critical
decisions that might prove to be harmful.
12. Dynamics of Work
The agency is affected on a constant and ongoing basis by changes in methodology,
rules, regulations, laws, shifting program emphasis, new programs, changes in
technology, etc. Program changes occur due to action of the NC Social Services
Commission, Human Services Board, the Board of County Commissioners, Congress and
the NC General Assembly.
Program and policy changes impact the client population as well as staffing
patterns, budgeting and workloads. Social changes, fluctuation of the economy, an
influx of migrant populations, and computerization of work all have direct impact on
staffing and the need to analyze organization and program needs.1. Thorough knowledge of methods and principles of casework supervision and
training.
2. Thorough knowledge of social work principles, techniques and practices and
their application to specific casework community problems.
3. Considerable knowledge of social and economic factors in the community and
local agencies and resources.
4. Considerable knowledge of laws, regulations and policies governing social
services programs.
5. Considerable knowledge of the principles and techniques of public
administration.
6. Skill in directing staff of social workers and supervisors and related
professionals/para-professionals engaged in a variety of services.
7. Considerable knowledge of state and local personnel policy regarding leave,
grievances, discipline and work hours.
8. Ability to establish and maintain effective working relationships with superiors,
associates, clients, subordinates and social, medical, legal, civic, and religious
organizations.
9. Ability to express ideas clearly and concisely.Minimum Training and Experience
Master's degree from an accredited school of social work and four years of social
work or counseling experience, two of which were supervisory; or bachelor's degree
in social work and five years of social work or counseling experience, two of which
were supervisory; or bachelor's degree in a human services field or related
curriculum including at least 15 semester hours in courses related to social work or
counseling and six years of social work or counseling experience, two of which were
supervisory; or an equivalent combination of training and experience.
License or Certification Required by Statute or Regulation
1. Valid North Carolina Driver’s License is required.
2. North Carolina automobile liability insurance is required.
Primary Purpose of Organizational Unit
The Nash County Department of Social Services exists to alleviate emotional and economic
distress among the citizens of Nash County. Through the delivery of a large number of
specialized and complex preventative and restorative programs the agency seeks to assist the
county in coping with a variety of social and economic conditions.
A. Primary Purpose of the Position:
The primary purpose of this position is to ensure the delivery of social work services for
adults and children in Nash County in accordance with the Mission of the agency and
state and local policy. The Social Work Program Administrator will be directly
responsible for a total staff of approximately 35, including the direct supervision of 6
Social Work Supervisor III’s and a Human Services Evaluator III.
B. Work Schedule:
Regular work hours are from 8:00 am to 5:00 pm Monday through Friday, subject to
after-hours duty, as required. The Program Administrator participates in on-call rotation
with Child Welfare Supervisors, for after-hours emergency coverage.
C. Change in Responsibilities or Organizational Relationships:
New position effective 12/1/2023Description of Responsibilities and Duties:Order of Importance X Sequential Order
*denotes essential function
*65% -- 1. OPERATIONAL RESPONSIBILITIES
The Social Worker Program Administrator plans with the 6 unit supervisors to
ensure the delivery of social work services to adults and children in Nash County in
accordance with the Mission of the agency and federal, state and local policy. Major
programs planned for include, Protective Services for Children, In-Home Services, Family
Support Services, CPS Intake and After Hours CPS Services. In order to plan for the
delivery of services, employee coordinates with the other Program Administrator in
Child Welfare, the Deputy Director, Income Maintenance Administrator and Business
Officer within the agency and other organizations within the community. Employee has
input into the agency planning process as a member of the Management Team
(consisting of all agency supervisors, section administrators, Deputy Director and Director) and Executive Management Team (consisting of Director, Deputy Director and
section administrators).
Employee may also serve on various boards and committees within the county,
region and state, providing input on the development of new programs, policies and
procedures.
*10% -- 2. COUNSELING AND DISCIPLINE
Employee adheres to agency policy regarding grievance, counseling and
discipline. Resolves grievances with in Services Section through counseling and
negotiation. Assists Director in preparing for disciplinary actions; such as written
warnings and dismissals. Make recommendations after review and analyzation of
evidence to the Director on dismissals. Employee also assists unit supervisors in
development of corrective action plans and may participate in employee conferences
regarding discipline. May participate in pre-dismissal and dismissal conferences at
Director’s request.
Provides consultation and supervision with unit supervisors in preparing
employee performance appraisals.
*20% -- 3. SELECTION OF EMPLOYEES
Develops structured interviews for selection of staff. Selects and interviews
potential employees with the assistance of appropriate unit supervisor. After
completion of interview and reference and criminal checks on potential employees,
makes recommendations to the Deputy Director and Director for final selection.
Responsible for ensuring job descriptions are current for section supervised.
*5% -- 4. INTERNAL PLANNING/BUDGETING/ORGANIZATIONAL DESIGN
Works with the Deputy Director, Director and Business Officer with development
of social work services budget through analysis of statistics and trends and completion
of cost figures for different approaches for meeting agency goals. Assists in the
preparation of requested documents needed for submission of County Budget.
Reviews Day Sheet coding to ensure funds are maximized.
Reviews goals and objectives of agency periodically with unit supervisors in order
to assist units in achieving goals and objectives.
*OTHER DUTIES
Employee will be expected to work in emergency shelters and/or perform
related disaster tasks and perform other reasonable tasks requested by the Deputy
Director or Director.
EMPLOYEES SUPERVISED:
1. Social Work Supervisor III (227-40-504)
Family Support Services/Intake Unit
4 SW III’s
1 OA III
2. Social Work Supervisor III (227-40-503)
Child Protective Services In-Home Services
1 SW IA&T Lead Worker
4 SW IA&T’s
3. Social Worker Supervisor III (227-40-501)
Child Protective Services Investigation/Assessment Unit
1 SW IA&T Lead Worker
4 SW IA&T’s
1 OA III
4. Social Worker Supervisor III (227-40-507)
Child Protective Services Investigation/Assessment Unit
1 SW IA&T Lead Worker
3 SW IA&T’s
5. Social Worker Supervisor III (227-40-508)
Child Protective Services Blended Unit
5 SW IA&T’s
6. Social Worker Supervisor III (227-40-509)
CPS Afterhours Team
4 SW IA&T’s
7. Human Services Evaluator III (227-18-102)
OTHER INFORMATION:
1. Agency has 24-hr coverage for crisis/emergency in Protective Services and Foster Care.
Social work staff is “on-call” after hours, weekends and holidays on a rotating bases.
Employee will provide consultation to staff in that rotating bases with other supervisor
consultants.
2. Subordinate employees are housed in the same building, however, due to the nature of
their work, spend 50% of their time in the community.
Other Position Characteristics
1. Accuracy Required in Work
Exactness and accuracy are required in all aspects of duties performed. Numerical
accuracy is required in work with budget and other statistical reports. Accurate
interpretation of program, agency, county, state and federal policies, regulations, laws,
etc. is critical.
2. Consequence of Error
Inaccurate interpretations or incorrect information or procedures may result in lawsuits
or claims against the agency, loss of credibility, loss of funding, or inappropriate use of
agency resources, including staff, equipment and funding.
3. Instructions Provided to Employee
Instructions are provided in written and oral form by the Deputy Director through
conferences and by the Director at agency management team meetings. Instruction is
also received through attendance at workshops, county and state policy material and
from county, regional and state staff.
4. Guides, Regulations, Policies and References Used by Employee
N.C. General Statutes, ADA, FLSA, EEO, OSHA, N.C. DSS, IV-D, fiscal, service manuals,
County Human Resources Policy Manual ,and all other correspondence from the local,
state and regional level that effects the position.
5. Supervision Received by Employee
The Social Work Program Administrator’s position reports directly to the Deputy
Director. Supervision is provided through regular conferences.
6. Variety and Purpose of Personal Contacts
Frequent contact with, county management staff, Directors and/or top management in
other counties, community leaders, attorneys, state and federal congressional
representatives, regional and state office staff, clients, other local agency
administrators, , court personnel, Human Services Board members and the public.
7. Physical Effort
The physical requirements of this position are considered as sedentary work with
occasional lifting up to 10 pounds. Work involves sitting most of the time.
8. Work Environment and Conditions
Work is performed in a private office that complies with the state recommended
standards for management office space. Employee could be subject to potential
harmful acts from dissatisfied and/or mentally impaired clients when responded to
requested staff assistance.
9. Machines, Tools, Instruments, Equipment and Materials Used
Employee uses personal computer, iPad, copying machine, calculator, camera,
automobile, telephone, mobile phone, car seat, DVD, and printer in order to perform
duties.
10. Visual Attention, Mental Concentration and Manipulative Skills
Close visual acuity is required to perform activities such as preparing and analyzing data,
viewing computer monitor and reviewing reports, regulations and correspondence.
Intense mental concentration is required in planning, developing and implementing
strategies, dealing with intense public relations areas, personnel counseling and
disciplinary actions.
11. Safety for Others
Decisions are made daily by agency staff that affects the lives of clients. The Social Work
Program Administrator is responsible for helping ensure that appropriate guidelines are
in place and adequate training has been provided to assist staff in making critical
decisions that might prove to be harmful.
12. Dynamics of Work
The agency is affected on a constant and ongoing basis by changes in methodology,
rules, regulations, laws, shifting program emphasis, new programs, changes in
technology, etc. Program changes occur due to action of the NC Social Services
Commission, Human Services Board, the Board of County Commissioners, Congress and
the NC General Assembly.
Program and policy changes impact the client population as well as staffing
patterns, budgeting and workloads. Social changes, fluctuation of the economy, an
influx of migrant populations, and computerization of work all have direct impact on
staffing and the need to analyze organization and program needs.1. Thorough knowledge of methods and principles of casework supervision and
training.
2. Thorough knowledge of social work principles, techniques and practices and
their application to specific casework community problems.
3. Considerable knowledge of social and economic factors in the community and
local agencies and resources.
4. Considerable knowledge of laws, regulations and policies governing social
services programs.
5. Considerable knowledge of the principles and techniques of public
administration.
6. Skill in directing staff of social workers and supervisors and related
professionals/para-professionals engaged in a variety of services.
7. Considerable knowledge of state and local personnel policy regarding leave,
grievances, discipline and work hours.
8. Ability to establish and maintain effective working relationships with superiors,
associates, clients, subordinates and social, medical, legal, civic, and religious
organizations.
9. Ability to express ideas clearly and concisely.Minimum Training and Experience
Master's degree from an accredited school of social work and four years of social
work or counseling experience, two of which were supervisory; or bachelor's degree
in social work and five years of social work or counseling experience, two of which
were supervisory; or bachelor's degree in a human services field or related
curriculum including at least 15 semester hours in courses related to social work or
counseling and six years of social work or counseling experience, two of which were
supervisory; or an equivalent combination of training and experience.
License or Certification Required by Statute or Regulation
1. Valid North Carolina Driver’s License is required.
2. North Carolina automobile liability insurance is required.
Salary : $81,223 - $106,013
