Restaurant Assistant General Manager

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Direct the Restaurant staff, by coaching, counseling, providing guidance and direction, correcting work, while motivating team to improve and maintain positive morale
• Provide training for the Restaurant staff, to include completing performance reviews.
• Establish standards and procedures for work for Restaurant operations.  Plan work schedules and daily assignments to ensure adequate service, according to labor standards and functions. Check staff attendance according to schedules, adjust and reassign server stations, as necessary, to provide quality service during functions
• Interview, hire, train, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate
• Supervise the set up of the restaurant, to include placement of linens, silver, china, and glassware 
• Visually inspect restaurant areas and equipment prior to functions for cleanliness, proper inventory, and set up
• Ensure service standards are met throughout the restaurant operations team during service. 
• Verbally communicate, in a calm, positive demeanor, during service with the kitchen, service areas, beverage, and engineering staff, as well as the guests to ensure quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards
• Walk around tables and throughout room during service to inquire and ascertain guest satisfaction or handle any employee needs.
• Resolve guest concerns/complaints, address root issue
• Supervise clean-up of restaurant and proper breakdown and storage of equipment
• Prepare any necessary reports and process payroll
• Other duties and responsibilities as assigned
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests
• Responsible for receiving, processing, and investigating complaints made per the existing harassment policy.
• Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions.

Qualifications, Job knowledge, Experience, Skills, Abilities:

• 2 Year College degree preferred in Hospitality or Business field

• 3 years of experience in hotel industry, Food & Beverage area
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Excellent communication skills, both verbally and in wring, to respond to guest requests and give direction to co-workers.
• Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette. 
• Knowledge of the appropriate table settings and service-ware. 
• Knowledge of all applicable federal, state and local health and safety regulations. 
• Ability to grasp, lift, carry or transport up to 50 pounds. 
• Ability to operate various food and beverage equipment present at a function.
• Strong computer skills
• Ability to perform accurate moderately complex arithmetic functions using a calculator
• Ability to handle cash and credit transactions

• Always maintain professionalism, demonstrating courtesy and respect to guests and co-workers
• Ability to manage and resolve conflicts
• Ability to multitask

Physical requirements of the position and work environment:

• Must be able to walk, climb stairs
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear, talk, smell
• Must be able to lift & carry up to 50 pounds
• Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8 hour shift.
• Duties may be performed indoors or outdoors.  Noise level moderate.