BDC Manager

Job Title: Automotive Sales BDC Manager
Location: Downtown Nashville Nissan
Compensation: Starting at $20.00/hour Commission Based on Department Performance
Job Type: Full-Time
Reports to: Internet Sales Manager

About Us:

Downtown Nashville Nissan is a premier automotive dealership committed to delivering an exceptional customer experience. We are seeking a motivated and results-driven Sales BDC (Business Development Center) Manager to lead and build our BDC team, drive customer engagement, and maximize sales opportunities.

Job Summary:

The Sales BDC Manager will be responsible for overseeing and optimizing the dealership’s Business Development Center, focusing on inbound and outbound lead management, customer follow-ups, and appointment setting to support the sales team. This role involves coaching and managing a team of BDC Representatives to ensure high performance and conversion rates while maintaining excellent customer service standards. The BDC Manager will report directly to the Internet Sales Manager within the department.

Key Responsibilities:

• Lead & Manage the BDC Team: Hire, train, and mentor BDC Representatives to enhance their skills in handling customer inquiries, scheduling appointments, and following up on leads.

• Optimize Lead Management: Oversee inbound and outbound calls, internet leads, and customer follow-ups to maximize showroom visits and sales conversions.

• Monitor & Improve Performance: Track department KPIs, including appointment show rates, lead conversion rates, and customer engagement metrics, ensuring goals are met.

• Collaborate with Sales Management: Work closely with the Internet Sales Manager and sales managers to align BDC strategies with dealership sales objectives.

• Develop Effective Scripts & Processes: Implement and refine phone, email, and text communication strategies to enhance customer interactions.

• Ensure CRM Utilization: Maintain accurate and up-to-date customer records in the dealership’s CRM system to improve follow-up efficiency.

• Enhance Customer Experience: Provide a high level of customer service and ensure that all BDC interactions contribute positively to the dealership’s reputation.

• Drive Department Performance: Utilize reporting and analytics to assess BDC success and implement improvement strategies to increase efficiency and revenue.

Qualifications:

• Previous experience in a dealership BDC, automotive sales, or customer service management role preferred.

• Strong leadership and coaching abilities with a track record of improving team performance.

• Excellent verbal and written communication skills.

• Proficiency in CRM systems, lead management tools, and Microsoft Office.

• Ability to multitask, prioritize, and thrive in a fast-paced environment.

• Strong problem-solving and customer service skills.

• Knowledge of and adherence to CSI (Customer Satisfaction Index) protocols is required.

• Goal-oriented mindset with a passion for driving sales and performance.

Compensation & Benefits:

• Hourly Pay: Starting at $20.00 per hour.

• Commission: Additional earnings based on department performance.

• Full-Time Position: Monday - Saturday schedule with a day off during the week.

• Health, dental, and vision insurance options.

• Paid time off and holiday benefits.

• Employee discounts on vehicles, service, and parts.

• Career growth opportunities within the dealership.

How to Apply:

If you are a motivated and results-driven leader looking to advance your career in automotive sales, we want to hear from you! Apply today by submitting your resume and a brief cover letter outlining your experience.

Salary : $20