Premium Sales & Service - Part Time Guest Experience Team Member

Job Title: Premium Experience Team Member, Part-Time

Department: Premium Seats

Job Reports to: Manager, Premium Service

Major Responsibilities/Activities:

• Premium Seats Experience Team Member will be an essential part of the event experience in premium areas during events and games and will help build memories to last a lifetime.
• They will exude the facility’s Gold Standard of Service to provide a safe, clean, comfortable, professional environment for guests and staff alike while building lasting memories for all.
• Provide quality guest service and assistance to premium clients and guests.
• Inspect Premium Areas prior to and during event, looking for safety hazards, facility issues, housekeeping needs and immediately report any found issues to Premium Seats Manager on duty.
• Respond to event night calls in premium areas for issues and identify opportunities to make lasting memories for our guests.
• Remain attentive to the needs and professionally responsive to the demeanor of all guests providing proactive assistance to all with the highest level of customer service.
• Identify, receive, and quickly act upon requests or complaints from premium guests; refer serious problems to Premium Manager or Guest Services Team Supervisor on Duty or Public Safety Department, as appropriate.
• Detect unauthorized persons and violators of Premium Suites and Clubs and report and handle appropriately.
• Retain an extensive knowledge of Arena’s Premium Suites and Clubs (or other facilities as needed), seating sections, key venue personnel identity, policies, and emergency activity procedures.
• Responsible for clearing and closing each premium space at the end of each event (up to 1 hour post event)
• Review post-event summaries and work with Premium Seats and other internal parties to ensure issues are logged and addressed and that necessary adjustments and improvements are made.
• Work cooperatively with all event night staff across the facility
• Attend Premium Service training, as requested.
• Perform other duties and responsibilities, as assigned.
• Required to work long hours on event days.

Minimum Requirements:

• Four-year (4) bachelor’s degree in business or a related field from an accredited college or university.
• Must have three to five (3-5) years of experience in the hospitality or entertainment industry.
• Must have a positive attitude, excellent time management, interpersonal, communication and problem-solving skills.
• Ability to clearly, effectively, cooperatively, and professionally interact with internal and external customers.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Team player with the ability to handle multiple assignments in a fast-paced environment.
• Excellent verbal communication skills with a friendly and professional manner.
• Demonstrated ability to work independently and to self-motivate.
• Demonstrated flexibility and creative problem-solving skills.
• Possess a valid driver’s license. Possess a suitable driving history and be insurable by Powers Management’s insurance carrier.
• As a condition of employment, qualified applicants will be subject to a background investigation, including a criminal history check, previous employment verification and character references.

Essential Physical Functions:

• Working under extreme deadlines under pressure.
• Required to work long hours on event days.
• Ability to clearly communicate with Guests and Team Members.
• Capable of sitting, standing and walking for continuous periods of time.
• Ability to see and respond to unsafe situations and to enforce policies.
• Excellent speaking and listening skills, requiring the perception of speech.
• Ability to work in extreme temperatures, including in and around an ice rink.

Equipment Used:

• Must have a basic knowledge of technology, including computers, radios and hand-held devices.
• Ability to use other equipment including, but not limited to, ticket scanners, security wands, x-ray machines.

Equal Opportunity Employer:  Nashville Predators is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees.

In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact Margie Horwitz at mhorwitz@nashvillepredators.com to request an accommodation.

other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees.

Preds Perks: | In addition to medical, dental, vision, and life insurance, all full-time employees of the Nashville Predators and entities are eligible for Preds Perks. These currently include the following: Competitive pay,  referral bonuses, 401K eligibility, priority access to event presales, tickets to events (when available), Nashville Locker Room (pro shop) discount, premium pay for overnight shifts, 19 days of paid time off each year, Ford Ice Center programming discount, on demand pay, and bonus potential.

Equal Opportunity Employer:  Nashville Predators is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees. In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact Margie Horwitz at mhorwitz@nashvillepredators.com to request an accommodation.