What are the responsibilities and job description for the Hospitality Manager position at NashvilleHR?
Job Description
Job Description
Job Title : Hospitality Manager
Department : Hospitality
Reports to : Director of Accounting & Operations
Classification : Full-Time; Salaried; Exempt
Type : In-person
About the Position
The Hospitality Manager at Belle Meade Historic Site & Winery plays a pivotal role in ensuring exceptional guest experiences and efficient operations. Responsible for overseeing Ticketing Associates and the Assistant Hospitality Manager, the Manager ensures seamless ticketing processes for a variety of offerings including tours with Historic Interpreters, Wine Tastings, and more. They collaborate closely with staff to maintain high standards of customer service, manage ticket sales, and uphold the site's historical integrity while fostering a welcoming atmosphere for visitors.
Duties / Responsibilities
Supervise the operations of the Hospitality Department to ensure optimal customer service experiences.
Create work schedules for members of the department, with help and support from the Assistant Hospitality Manager as needed.
Review staff payroll with accuracy and ensure payroll information is consistently updated with current data.
Manage cash drawer operations and maintain fiscal integrity for secure financial transactions.
Recruit potential employees and oversee comprehensive training, with support from the Assistant Hospitality Manager, to empower staff for optimal performance.
Offer support and assistance for managing large groups while addressing specific needs or requirements unique to our guests.
Engage in management meetings and provide constructive feedback to foster continuous improvement of decision-making processes.
Establish effective communication and collaboration with vendors to guarantee ongoing efficiency of the annual membership program and its online portal.
Monitor and record donations while coordinating the distribution of event tickets to ensure a well-organized and efficient process.
Oversee operations folders and ensure accountability for office materials and / or inventories.
Serve as the primary point of contact and coordinator for All Access Pass holders, ensuring open and effective communications with those involved in the program.
Manage the closing procedures of the property after operating hours and ensure a secure and efficient conclusion of daily operations.
Required Skills / Abilities
Excellent oral communication and people skills
Strong managerial skills
Ability to multitask efficiently and within designated timeframes
Strong customer service skills
Ability to quickly pivot to different tasks and remain flexible
Highly responsive to the needs of guests and other staff members
Education and Experience
Familiarity with a point-of-sale system is preferable.
Hospitality or management experience is highly preferred.
High school diploma or equivalent is required. A bachelor's degree is preferred but not required.
Work Environment and Physical Demands
Ability to sit and stand for long periods of time.
Ability to bend, squat, kneel, twist, grab, and lift.
Belle Meade Historic Site & Winery is open daily 9 : 00 am to 5 : 00 pm; the work schedule for this position reflects these hours, including weekends and some holidays, and extended hours when necessary or required
Compensation and Benefits
- 55,000-60,000 per year
- 401(k) plan
- Health insurance
- Paid time off
- Free paid lunches on workdays
Salary : $55,000 - $60,000
