Reservation Specialist

Job Title: Reservation Specialist

Department: Hospitality

Reports to: Hospitality Manager

Classification: Part-Time; Hourly; Non-Exempt

Type: In-person

About the Position

The Reservation Specialist at Belle Meade Historic Site & Winery is responsible for greeting guests and checking in guests with reservations. This role involves selling tickets on-site and guiding guests to various attractions. Ticketing Associates have a passion for providing excellent customer service and a commitment to hospitality.

Duties/Responsibilities

• Welcome and greet visitors to the site, collect tickets, and provide guidance on exhibits and points of interest.
• Display a customer-focused demeanor and effectively engage with large daily crowds.
• Provide outstanding customer service and promptly address any inquiries from visitors.
• Develop expertise in all public ticketed experiences and actively promote ticket sales to walk-in visitors.
• Assist in coordinating special events and programs, particularly those held on weekends.
• Fulfill any additional assigned duties as required to support operational needs.

Required Skills/Abilities

• Excellent oral communication and people skills.
• Ability to multitask efficiently and within designated timeframes
• Strong customer service skills

Education and Experience

• Familiarity with a point-of-sale system is desirable
• Strong customer service skills are a must
• High school diploma or equivalent is preferred

Work Environment and Physical Demands

• Sitting, standing, and walking for prolonged periods of time
• Ability to bend, squat, kneel, twist, grab, and lift
• Provide necessary provisions for individuals with diverse mobility needs
• Belle Meade Historic Site & Winery is open daily 9:00 am to 5:00 pm; the work schedule for this position reflects these hours, including weekends and some holidays

• $17 per hour
• 401(k) plan
• Free paid lunches on workdays