What are the responsibilities and job description for the Field Service Supervisor - Transformers position at NASS USA?
Overview:
We care about our employees and offer a generous benefits package including:
Nationally Recognized Experts Specialized in Transformer and Substation Apparatus Installation, Services, and Repair.
At NASS, we provide the broadest set of one-stop substation service capabilities in the country—from turnkey upgrades and asset assemblies to major repairs and testing. From transformers and breakers, switches, arresters, and apparatus testing, to comprehensive substation inspection programs, protection and control commissioning and repairs, and control cabinet engineering.
We care about our employees and offer a generous benefits package including:
- This role comes with a $5,000 sign on bonus
- Competitive pay
- Nashville Training Academy & Comprehensive Training Resources
- Career Path Planning
- Incentives for Professional Certifications
- Competitive Per Diem
- Referral Bonuses
- Tuition Reimbursement
- Medical, vision, and dental benefits
- 401k with company match
Job Purpose:
This position performs routine skilled and technical support work in the inspection, repair and maintenance of transmission and distribution substation electrical equipment.
This position requires working outdoors in all weather conditions. Occasionally work is performed near moving mechanical parts in high, precarious places and is occasionally exposed to wet and/or humid conditions, ambient air, temperature extremes, fumes and airborne particulates, traffic, toxic or caustic chemicals, electrical shock hazard, noise pollution, and vibration.
Responsibilities:
- Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other Substation Equipment.
- Ensure that all field service activities are carried out in accordance with safety guidelines and company policies.
- Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.
- Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions.
- Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement.
- Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.
- Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities.
- Mentor and Field service technicians to enhance their technical skills and knowledge.
- Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.
- Handle customer complaints and resolve issues in a timely and satisfactory manner.
- Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status.
Required:
- High School Diploma or equivalent
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Excellent organizational skills, interpersonal, verbal and written communication skills
- Ability to work as a team member, as well as independently
- Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc).
- Possession of a valid driver’s license, and able to maintain a good driving record
- Must be able to crawl, climb, stand and lift up to 50 lbs.
- Must be able to pass a fit for duty exam
- Available for frequent overnight domestic travel and occasional international travel
- Able/willing to work flexible hours, overtime, weekends, holidays and nights
Preferred:
- 5 years of hands on experience in High Voltage testing of electrical power equipment
- Scheduling experience a plus
- Transformer manufacturing process experience and testing experience
- Experience with the following test equipment: Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets
- Knowledge of the following equipment: Circuit Breakers (HV/MV), Transformers, Switchgear, CT's, PT's and CCVT's
- Experience with the following test equipment: Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi-Pot
NASS is an equal opportunity employer. Our organization does not discriminate based on race, creed, color, veteran status, sex, religion, national origin, age, physical or mental disability, genetic information or any other characteristic protected by law. We are an E-Verify, Drug and Tobacco-Free Workplace.
