What are the responsibilities and job description for the Customer Service/Sales Support Representative position at Nassau Provisions?
Customer Service Sales Support Full-time
Summary: A Long Island Food Distributor is seeking an experienced professional with 2 years of proven experience in a Customer Service role. This ideal candidate will have a Sales Support background, strong Microsoft Excel skills, with a proven history as a Customer Service Specialist. This individual will be responsible for answering incoming calls and responding to emails timely, handling Customer/Sales team questions and complaints, processing return authorizations and credits. This role requires the qualified candidate to possess a polished and professional demeanor, work independently as well as part of a team, with a strong focus on attention to detail while remaining highly efficient.
Shift:
Monday through Friday, 8:30am - 5:00pm.
Responsibilities/Job Duties:
- Process and/or modify Customer's orders
- Provide answers and support to Customers
- Sales team inquiries
- Answer incoming calls and respond to emails timely
- Generate price lists and other necessary reports
- Process Customer return authorizations and credits
- Prompt investigations regarding missing merchandise
- Assist the Accounts Receivable team with Customer deductions
- Process vendor credits and free fills
- Create new Customer accounts
- Ad hoc projects as needed
Required Qualifications:
- Experience with Microsoft Office Suite with strong Excel skills highly preferred
- Good telecommunication skills, i.e. polished and professional demeanor, excellent active listening skills.
- Strong attention to detail
We are an equal employment opportunity employer!
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Sales support: 2 years (Preferred)
- Microsoft Excel: 2 years (Preferred)
- Customer service: 2 years (Required)
Ability to Relocate:
- Holtsville, NY 11742: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $25
