What are the responsibilities and job description for the IT Desktop Support Technician position at Nassco Inc?
Join Our Team as a Technical Support Technician!
Be the go-to expert, tackling technical challenges head-on and keeping things running smoothly across our team. From troubleshooting hardware issues and resolving software glitches to ensuring seamless network access, you’ll play a key role in providing top-notch support and optimizing our IT operations. This is a hands-on, dynamic position with plenty of opportunities to take on exciting projects and stay engaged with a wide variety of tasks. With 5 locations and over 170 associates relying on your expertise, you'll be the trusted IT resource everyone turns to. If you're ready to make an impact and be the go-to person for all things IT, this is the role for you!
Key Responsibilities:
- Provide expert technical support, addressing day-to-day issues for end-users.
- Efficiently manage and resolve user requests, incidents, and technical inquiries.
- Assist with system updates and network maintenance to keep everything running smoothly.
- Diagnose and troubleshoot technical problems, escalating issues when needed to ensure timely resolution.
- Maintain clear and accurate records, contributing to ongoing improvement efforts.
Qualifications:
- Required: High School Diploma/GED, excellent customer service skills, hands-on technical support experience, solid communication abilities, and a knack for problem-solving.
- Preferred: Associate's or Bachelor’s degree in IT, certifications like MCP or CompTIA A , and familiarity with ITSM systems.
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- New Berlin, WI 53151 (Required)
Ability to Relocate:
- New Berlin, WI 53151: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $65,000
