What are the responsibilities and job description for the LMS Administrator position at NASSCO, Inc.?
Attention all experienced LMS Admin/Training Coordinators! Are you looking to make a difference and empower students through your career? Our team at NASSCO is seeking a seasoned professional to join us as a Learning Management System (LMS) Admin/Training Coordinator, acting as the primary link between NASSCO and the students enrolled in our Certification Programs and the trainers who conduct the trainer-led courses online.
As a NASSCO LMS Admin/Training Coordinator, your role isn't just about answering inquiries— it's about directly contributing to student success with professionalism, technical knowledge, and empathy. You'll troubleshoot technical issues, guide students through enrollment processes, and personally support NASSCO Trainers, all while utilizing industry-leading platforms like Docebo and Salesforce.
Language Requirement: This role requires professional fluency in both English and Spanish. The candidate will be responsible for translating documents, communicating with international partners, and assisting Spanish-speaking clients.
Job Description
Responsibilities:
- Serve as the first point of contact for all user inquiries.
- Must be fluent in English/Spanish both speaking fluency as well as reading/writing
- Ensure smooth enrollment processes and track student progress.
- Provide essential technical support for student and trainer needs.
- Liaise with finance teams to resolve any payment issues.
- Partner with our fulfillment vendor to guarantee students receive their materials on time.
- Maintain data integrity through proactive maintenance and project oversight.
Minimum Qualifications:
- Bachelor’s degree in business administration, IT, Marketing, or a related field. (Experience may substitute.)
- 5 years in office administration or customer service.
- Proficiency in MS Office Products and attention to detail.
- Previous experience with CRM (Salesforce), LMS (Docebo), or similar systems is preferred.
This role operates out of a professional office environment, offering a hybrid remote working model in Frederick, MD. Some travel (up to 5% of the time) might be necessary.
If you believe you possess the qualifications listed above, we’d love to hear from you!
OTHER KEY RESPONSIBILITES/DUTIES
(Any of the below may be substituted with Key Responsibilities in the job ad)
- Must be fluent in speaking and writing both English and Spanish.
- Develop detailed training schedules and timelines.
- Coordinate and schedule instructor-led, web-based, virtual, and hybrid training sessions.
- Generate calendar invites, reminders, and other communications to ensure participants are adequately informed and prepared.
- Act as the main point of contact for training participants, addressing inquiries, providing necessary information, and solving issues related to enrollment, attendance, tracking, and scheduling.
- Monitor participant attendance and engagement during training sessions.
- Provide support and resources to facilitators to ensure successful delivery of training sessions, conducting regular check-ins with facilitators to gather feedback and address any concerns.
- Troubleshoot technical issues related to training delivery.
- Maintain accurate records of training activities, attendance, and participant evaluations.
- Generate and analyze reports on training effectiveness and make recommendations for improvement.
- Contribute to the development of processes and standard operating procedures for the LMS administration and training coordination functions.
- Manage the day-to-day operations of the LMS, ensuring data accuracy and system integrity.
- Create, schedule, and administer enrollments for learning events in the LMS.
- Provide technical support to users by troubleshooting issues and coordinating with the LMS vendor for problem resolution.
- Curate and organize content within the LMS to optimize accessibility and user experience.
- Stay informed about industry best practices and advancements in learning technology to enhance the effectiveness of the LMS.
- Manage relationships with external vendors, ensuring timely delivery of services.
- Manage escalation pathways, as needed.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Vision insurance
Compensation Package:
- Bonus opportunities
- Performance bonus
- Yearly bonus
- Yearly pay
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Frederick, MD 21703: Relocate before starting work (Required)
Work Location: Hybrid remote in Frederick, MD 21703
Salary : $65,000 - $75,000