Technical product communication consultant

looking a resource ‘Technical product communication consultant’ for the location NY, Bethpage. Please send suitable profiles at the earliest.

• Role : Technical product communication consultant
  
  

Location: Bethpage, NY (Day 1 onsite)

JD Given Below

Job Overview

Technical product communication consultant

Job Summary And Responsibilities

Technical Communications for our tool-of-record for cost estimation, capacity planning, timesheet-charging, capitalization-tracking, and financials - all the efforts that support the CTIO organization.

Professional Documentation

• Prepare instruction manuals, how-to guides, and other supporting documents to communicate complex and technical information in easy-to-interpret guides.
• Research and create communications that explain the use and illustrate the business value achievable.
• Interview subject matter experts to learn and communicate their unique takes on the tool of record.
• Responsible for the creation of documentation for existing and proposed business processes, systems, functional/technical specifications, as well as the facilitation of sessions with Stakeholders.
• Evaluates technical employees and identifies areas needing improvement.
• Assesses internal customer requirements and evaluates and documents workable solutions.
• Ability to document workflow to support development roadmap.
• Prepares functional and technical requirements for new systems and updates to existing systems.
• Develops and maintains user documentation and instructions for all systems for which he or she is responsible.
• Defines processing logic and translates high level business requirements into detailed functional and technical design documents.
• Determines system utilization requirements by researching and testing systems.
• Understands business initiatives to deliver solutions and provides recommendations in support of business objectives.
• Executive Communication/Writing Sample required.
  
  

Continuous Training

• Creates technical training programs according to requirements. Artificial Intelligence (AI) knowledge is a plus.
• Train on and distribute instruction manuals, how-to guides, and other supporting documents to communicate complex and technical information in easy-to-interpret guides.
• Train on and distribute functional and technical requirements for new systems and updates to existing systems.
• Reports data on completed courses, issues, and absences.
• Determines overall effectiveness of programs and training by listening to feedback and making improvements, as necessary.
• Conducts computer training needs assessment by collecting information on employee skillsets.
• Provides training schedules and agendas and determines course content and objectives.
• Researches and collaborates with other teams tasked with identifying current and future business needs.
  
  

Primary Skills/experience

• Fluent in English written & verbal skills, with background in professional writing/documentation.
• Must be comfortable interacting and facilitating discussions with Stakeholders.
• Strong teaching and mentoring experience.
  
  

How are the primary skills/experience applied?

Writing/Verbal and Communication Skills are critical to extracting the information required to achieve the following:

• Creation and training on requirement documents.
• Understanding technical specifications and process/sequence workflows.
• Capturing the needs, goals, and environment of the users of the software and systems.
• Comprehend detail system functionality for the purpose of training.
  
  

Secondary Skills/experience

• Strong working knowledge of IT. AI knowledge is a plus.
• Has existing knowledge and/or firsthand experience with tool of record. Basic tool of record knowledge. ClarityPPM and Jira a plus.
• Advanced technical skills in e-learning and mobile training.
  
  

How are the secondary skills/experience applied?

Demonstrated past success should give the candidate working knowledge of the level of detail required in training sessions.

Tertiary Skills/experience

• Computer skills and familiarity with Microsoft Office Suite.
• Excellent communication and people skills.
• Experienced in Technical Communications or the equivalent.
  
  

How are the tertiary skills/experience applied?

Documentation and communication to various stakeholders.