What are the responsibilities and job description for the Warranty Quality Engineer position at NasTech Global, Inc.?
Job Details
Position: WARRANTY QUALITY ENGINEER II
Location: Tamarac, FL
Duration: Fulltime
Responsibilities:
- Administer the warranty quality management system, including documentation, tracking, and analysis of warranty claims, returns, and customer complaints.
- Analyze warranty data to identify trends, patterns, and root causes of product failures, utilizing statistical analysis tools, such as Pareto charts, trend analysis, and failure rate analysis.
- Conduct root cause analysis (RCA) and corrective action planning to address identified warranty issues, collaborating with cross-functional teams to implement effective solutions.
- Develop and implement preventive measures to minimize warranty claims and improve product reliability, including design changes, process improvements, and supplier corrective actions.
- Lead cross-functional teams in the investigation and resolution of complex warranty issues, coordinating activities such as failure analysis, testing, and validation.
- Monitor warranty performance metrics, such as claim rates, repair costs, and customer satisfaction, and provide regular reports and analysis to management.
- Collaborate with suppliers and vendors to address warranty-related issues and ensure compliance with warranty terms and conditions.
Provide technical support and guidance to customer service, field service, and sales teams on warranty-related matters, including troubleshooting and resolution of customer issues.
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