What are the responsibilities and job description for the Client Services Specialist - FullTime position at NATA Compliance Services, LLC?
Why NATACS?
You're not just starting a job when you walk through our door. You're growing a career at a company that cares about you in a dynamic industry that NATACS has served for over two decades. With competitive pay and benefits, NATA Compliance Services (NATACS) is a company ready to invest in you. It starts with:
Outstanding full-time, regular employee benefits:
- Medical, Dental & Vision 100% Employer-paid for employee and portion for family
- Employer-paid Life Insurance
- Short Term & Long Term Disability
- Paid Time Off (PTO)
- Holiday Pay
- 401k
AND Continues With…
- Enjoy Lunch Varieties - Lots of restaurants nearby: just off South Meadows Parkway
- Want to Workout - Reno's best gym is right across the street: South Reno Athletic Club
- Like to Have Fun - Fenced in grassy outdoor space with ping pong table, disc golf for employee use, & picnic area.
- Want to Walk - Access to Huffaker Park hiking trails directly behind the office
What is a Client Services Specialist at NATACS
This role is a customer service position that is at the frontline for helping our valued clients. These interactions are not in person, so it’s a great opportunity to let your phone and online communications skills shine. In this role you are our clients’ primary point of contact in answering questions, resolving issues, and being a reliable resource for their regulatory compliance needs. You are an incredible listener, enjoy challenges, excel in following up with clients and believe details are essential when completing your administrative duties.
Why You Should Consider This Role
- You love helping and connecting with people
- You’re a problem solver who likes to think on their feet and embrace new challenges
- You thrive in a fast paced and changing environment with in a growing company
- You love to learn, and there's much to learn
The Details
- Communicate with clients one-on-one in a professional manner via phone, chat, email or other online portals, to assist them with their questions related to various service offerings.
- Perform administrative work related to your assigned specialty during scheduled focus time and in between client interactions. This may include: badge printing, background check processing, drug and alcohol program set-up and support, fingerprint processing, and other NATACS services or projects.
- Become a problem solver by taking initiative to fully understand the unique challenges a client may be facing and solve the problem according to current company guidelines.
- Work closely with other team members to improve the client experience through ongoing and efficient communication.
- Handle the processing of documents with sensitive data that requires strict attention to detail.
- Cross-train in other specialties over time as knowledge builds.
The Ideal Candidate Will Have/Demonstrate
- Positive attitude towards clients, staff and other stakeholders
- Proficient verbal and written communications and follow up techniques
- Excellent ability to utilize company tools and technology
- Ability to follow business processes, even as they change, to meet demands of the company
- Excellent problem solving skills
- Strong interoffice communications
- An innate ability and desire to learn new knowledge and skills
Preferred Skills and Experience
- SalesForce CRM
- Microsoft Word
- Microsoft Excel
- Previous Call Center and/or Customer Service experience
- Proficient with Apple (Macintosh) products
Our Culture Defined
Our unique culture is a big reason why talented people choose NATACS and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely NATACS. A passion for service. An ability to innovate in practical ways. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success.
What You Should Know About Us
NATACS provides Aviation Industry solutions to comply with the regulatory requirements set forth by the Federal Aviation Administration (FAA), the Department of Transportation (DOT) and the Transportation Security Administration (TSA). These services include background checks, security training, fingerprinting, credentialing/badging, and drug and alcohol program management.
