Operations Claims Specialist

GENERAL DESCRIPTION

The Retailer Claims Specialist will oversee all operational customer deductions as well as coordinate with Customers on damaged goods and communicate with Sales department on the status of returned items. The Retailer Claims Specialist will review all claims data and leverage cross-functional team interaction to investigate and determine if a deduction should be submitted as a dispute or if it is a catalyst for internal process improvement. A focus on monthly reporting, keeping track of all claims activity (including monitoring each step of every claim and documenting claim closure) and showing progress month-over month for Management review. This reporting should capture data in a way that can be used to improve the claims dispute process overall and resolve issues across internal and external channels.

This is not a remote or hybrid role.  Please note that the person in this role will be required to work in-office at our Alliance location 5-days per week.  

RESPONSIBILITIES AND ESSENTIAL DUTIES

• Manage claims for customers including freight, shortages, overages, damages, chargebacks and any related commercial paperwork.
• Identify issues with overages, shortages, and damaged freight; and researches solutions to resolve issues. Create Corrective Action Plans (CAP) when required.
• Owns the processing and reconciliation of vendor and customer disputes.
• Submit disputes through a variety of methods (customer portal, email, online form, etc.)
• Enters and processes customer RAs (Return Authorizations), and files for RAs to all vendors.
• Enters, processes, and manages orders within our ERP software as needed.
• Supports the Sales, Marketing, and Operations departments on order management issues.
• Supports Customer Operations Manager in all other aspects of order processing and performs other related duties as assigned.

EXPERIENCED REQUIRED

• Bachelors degree in Supply Chain/Logistics preferred, Accounting knowledge is a plus.
• Experience with computerized inventory systems preferred.
• At least 2 years of experience with CPG supplier/vendor relationship communication.
• Strong understanding of chargebacks related to damages, shortages, and returns to effectively manage and resolve discrepancies in collaboration with Accounting.
• Ability to organize and execute multiple tasks with a high level of accuracy.
• Strong problem-solving skill set, a passion for investigation and discovery.
• Ability to learn purchasing procedures and policies.
• Proficient with Microsoft Office Suite or related software.
• Excellent communication and interpersonal skills with warehouse workers, purchasing department, and outside vendors.

 WHAT WE OFFER

• Competitive salary plus bonus structure
• Annual bonus program of up to 35% based on company metrics
• Career pathing and development
• Medical / Dental / Vision / Life
• Matching 401k up to 4%
• Travel opportunities