Bilingual Customer Service Representative

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities:
- Answer incoming customer inquiries via phone, email, or chat
- Process customer policy change requests.
- Take premium payments from customers.

- Resolve customer complaints or issues in a professional and timely manner
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to follow up with customers or provide updates on their orders
- Analyze customer feedback and identify areas for improvement in our products or services
- Collaborate with other departments to address customer concerns or escalate complex issues

Requirements:
- Experience is a plus but not required. We will train on the job site.
- Strong verbal and written communication skills
- Multilingual abilities, particularly Spanish, is a plus
- Proficient in data entry and computer skills
- Ability to handle high call volumes and work in a fast-paced environment
- Excellent phone etiquette and active listening skills
- Strong problem-solving skills and ability to think critically
- Ability to effectively communicate and empathize with customers

Location:

We offer competitive pay, ongoing training, and opportunities for career advancement. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• Health insurance
• On-the-job training

Shift:

• 8 hour shift

Work Location: In person

Salary : $18