Call Center Customer Service Agent

Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks! With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart of Boca Raton's thriving business park district. Employees are valued at NSD and enjoy a fun corporate culture, a supportive leadership team and excellent benefits.

We are seeking Customer Service Agents to join our team! NSD Dispatch Specialists perform a critical role assisting customers who need roadside assistance by contacting and managing service providers in a fast-paced, quickly changing environment. Your ability to effectively handle multiple situations simultaneously, remain professional and productive under pressure, and analyze situations quickly to make effective decisions is valued and instrumental to ensuring an exceptional customer service experience.

Duties and Responsibilities:

• Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels.
• Communicate with service providers the pertinent information needed to provide timely assistance.
• Answering inbound phone calls, providing exceptional customer service to clients and customers.
• Communicate to the customer via outbound calls when necessary to provide and/or resolve logistical issues or provide status updates.
• Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
• Escalates service issues, concerns, complaints and incorrectly created calls.
• Effectively manage time pertaining to call metrics, breaks and lunches.
• Meet daily and monthly performance objectives as outlined in our Standard Operating Procedure.
• Ensure you are at your desk, ready and in available status at the start of your shift.
• Ensure calls are properly documented.
• Track and email excessive cost to assigned supervisor.
• Clearly communicate service delays or delays in completing your work to your supervisor.

Education and Experience:

• High School Diploma
• Microsoft Office
• Web based applications

What NSD can provide:

• Excellent Benefits: Health, Dental, Life, Vision, Disability, Company Paid Life Insurance & Short-Term Disability, as well as Paid Vacation Days, Sick Days, Holidays and PTO.
• Competitive compensation and a family-friendly work schedule
• Excellent Corporate Culture: Social Events, Recognition Luncheons, Family Days, and Holiday Celebrations
• Long-standing reputation for promoting from within -- great opportunity for a promising career path
• Tremendous opportunity for career growth

**NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.

Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person