Reservations Coordinator

Description

Position Type: Full-time Regular, Non-Exempt (Hourly)

Supervisor: Reservations Manager 

Compensation: Starting at $20.00/hour (depending on experience)

Location: On-Site (Park City, Utah)

Join Our Team:

Are you passionate about making a difference in the lives of others and creating unforgettable experiences through recreation? For 40 years, the National Ability Center has been breaking barriers and transforming lives through adaptive sports and recreation, providing individuals of all ages with disabilities the opportunity to experience adventure, independence, and community. 

Join our team at the National Ability Center in beautiful Park City, Utah, where adventure meets inclusion! As a Reservations Coordinator, you'll be at the heart of our mission, welcoming individuals of all abilities and ensuring every guest’s journey with us starts with exceptional customer service. If you're energized by helping others thrive in a dynamic environment and you want to be part of a community that is redefining what's possible through adaptive sports and recreation, we want to meet you.

Job Summary:

The Reservations Coordinator is a leader in the areas of reservations, communications and customer service. This position provides support in all aspects of the customer journey ensuring a positive experience for all people visiting the National Ability Center. This is a full-time, year-round position with benefits. It may require weekends, holidays, and after-hours work. This position is not eligible for remote work.

Essential Duties:

• Serves as the first point of contact for all visitors and incoming communications to the National Ability Center.
• Oversees & supports the processing of individual reservations through the online portal, phone calls, emails and in-person communication; assists with group reservations when needed.
• Acts as a liaison between program managers and participants to promote and sell appropriate programs for individuals of all abilities.
• Ensures high levels of customer satisfaction by providing personalized support for every individual participant through consistent, accurate and sincere communication.
• Provides campus tours upon request for visitors who want to learn more about our mission and programs.
• Responsible for participant paperwork compliance, attendance tracking, and high-quality data input in Salesforce.
• Maintains cleanliness and organization of public facing areas including front desks, lobbies, conference space, and store.
• Completes end-of-month audits and data clean up, including billing and attendance.
• Maintains strong relationships with all stakeholders by demonstrating the ability and willingness to answer questions about all aspects of the organization including, but not limited to programs, fundraising events, and volunteer opportunities.
• Collaborates closely with the other departments to ensure full understanding of program offerings and scheduling availability.
• Assists with key fundraising events and other special events as needed to help advance program goals and support; serves as an ambassador and representative for the National Ability Center.
• Other duties as assigned.

Requirements

Minimum Qualifications: 

• Experience working in customer service.
• Ability to pass a pre-employment background check.

Preferred Qualifications:

• Demonstrated experience and proficiency working with a customer relationship management (CRM) software and applications, preferably Salesforce.

Knowledge, Skills, and Abilities: 

• Knowledge of a variety of disabilities and ability to communicate effectively and connect with participants and their families.
• Exceptional customer service and interpersonal skills.
• Ability to work with other department leads to ensure development, collaboration, and execution for shared goals.
• Demonstrates ability and willingness to work productively and collaboratively within a team.
• Ability to make quick, educated program decisions based on the mission, needs, and strategic plan.
• Strong work ethic and an entrepreneurial spirit to accommodate multiple responsibilities and shifting priorities in a quick-paced environment.
• Outstanding organizational and problem-solving skills.
• Ability to support program needs with a proactive and solution-oriented initiative.
• Accountable to organizational and personal goals and objectives.
• Ability to positively receive feedback for self-development.
• Commitment to a positive, fun, and team-oriented working environment while promoting the NAC Core Values.
• Proficiency in basic computer programs such as MS Office.
• Proficiency with a customer relationship management (CRM) software; Salesforce experience preferred.

Working Conditions:

• Available and willing to work a non-traditional schedule that includes occasional evenings, weekends, and holidays, especially as needed for projects and special events.
• Able to work from both Park City locations.

Benefits: 

• Health Insurance with Health Savings Account 
• Employer Contribution to HSA 
• Dental Insurance 
• Vision Insurance 
• Long-term Disability 
• Life Insurance 
• Voluntary Accident and Hospital Plans
• Paid Time Off (PTO) annually 
• 10 Paid Holidays 2 Paid Personal Days Annually (including a paid day off on your birthday)
• 403(b) Plan with Employer Match 
• Parental Leave 
• Pet Insurance
• Pro Deals with gear companies

Salary : $20