Director Revenue Cycle

Company Description

National Addiction Specialists is an outpatient clinic based in Brentwood, TN, specializing in telemedicine opioid addiction treatment programs. Leveraging innovative technology, we simplify care delivery and eliminate barriers for patients. Our treatment model includes three key phases—induction, stabilization, and maintenance—offered through HIPAA-compliant telemedicine services to make overcoming addiction more accessible and convenient.

Role Description

This is a full-time, in-person role as the Revenue Cycle Management Director at our Brentwood, TN location. As a vital member of the NAS Leadership Team, the Director will provide strategic oversight of billing, claims processing, and revenue cycle operations while driving data-driven improvements. Leading a small, evolving team, this role requires a hands-on leader capable of mentoring staff, ensuring compliance, and optimizing performance through strong analytical and reconciliation expertise. The position demands a deep understanding of Revenue Cycle Management (RCM) processes and a commitment to being in the office five days per week.

Responsibilities:

• Provide strategic direction and operational leadership for claims processing across multiple payers, ensuring accuracy and efficiency.
• Oversee end-to-end RCM processes, including Eligibility, Coding, Charge Entry, Accounts Receivable (A/R), Patient Collections, and Payment Posting.
• Conduct audits of coding accuracy, documentation, and A/R to maintain compliance and optimize revenue.
• Utilize strong analytical skills to monitor Key Performance Indicators (KPIs), develop reporting dashboards, and provide actionable insights to leadership.
• Perform detailed reconciliation of billing and payment data to ensure financial integrity.
• Identify trends, synthesize data, and implement process improvements using analytics tools (e.g., Excel, Tableau).
• Ensure adherence to regulatory compliance, coding guidelines, and RCM best practices.
• Develop and refine policies, procedures, and workflows to enhance claims adjudication and team efficiency.
• Collaborate with IT, clinical, and business teams to improve systems and integrations.
• Manage relationships with healthcare providers and payers, resolving escalated issues as needed.
• Mentor and coach team members to foster skill development and enhance RCM knowledge.
• Take a hands-on approach, actively contributing to day-to-day operations as the team grows and evolves.

Qualifications:

• Bachelor’s degree in healthcare administration, business, or a related field.
• 8 years of management experience in healthcare claims processing and revenue cycle management.
• Deep expertise in RCM, including Eligibility, Coding, Charge Entry, A/R, Patient Collections, and Payment Posting.
• Proven auditing skills for coding accuracy, documentation, and A/R processes.
• Advanced analytical skills with experience in KPI monitoring, reporting, and data visualization (e.g., Excel, Monday, Align).
• Strong reconciliation skills to ensure accurate financial tracking and reporting.
• Excellent communication, presentation, and leadership abilities.
• Ability to mentor and develop team members in a supportive, growth-oriented environment.
• Willingness to engage in hands-on operational tasks while leading process improvements.
• RCM experience in the addiction treatment space is preferred.
• Motivated team player with a customer-focused mindset.
• Must be able to work in-person at our Brentwood, TN office five days per week.

We Offer:

• Competitive compensation and benefits package commensurate with experience.
• Benefits include dental insurance, health insurance, life insurance, paid time off, and vision insurance.

Job Type:

• Full-time

Schedule:

• Monday to Friday

Experience:

• Medical billing and RCM: 8 years (Preferred)

Work Location:

• In-person at Brentwood, TN (Required)
• Ability to commute or relocate to Brentwood, TN before starting work (Required)