Call Center and Donor Care Specialist

Job Description

JOB SUMMARY:

The National Association for Gun Rights is seeking a Call Center and Donor Care Specialist to work in our Loveland, CO office. We offer paid time off, medical insurance options, dental and vision insurance, a retirement plan with a generous employer match, and other company perks. Their primary role is to provide excellent customer service, address inquiries, resolve issues, and ensure members’ satisfaction and engagement. While this position is heavily focused on Call Center duties, it will rotate through our Donor Care Department as needed. The job description for a Call Center & Donor Care Specialist typically includes the following responsibilities and qualifications:

PRIMARY DUTIES:

• Handle incoming calls from members, addressing their queries, concerns, and providing information.
• Provide exceptional customer service by assisting members with gear or membership issues, troubleshooting problems, and offering solutions.
• Maintain accurate and detailed records of member interactions, transactions, and issues using the call center software.
• Communicate clearly and professionally with members, colleagues, and other departments within the organization.
• Follow organization policies and procedures in handling calls, ensuring compliance with quality standards.
• Opening each individual letter and processing it appropriately.
• Processing each credit card transaction.
• Data Entering each money and zero transaction in the database.
• Maintaining a positive relationship with NAGR members and supporters through emails/phones.
• Sorting every petition into the appropriate categories.
• Assisting in Call Center and Donor Care department as needed.
  
  

QUALIFICATIONS:

• Strong verbal and written communication skills to effectively interact with members and team members.
• Ability to remain patient and empathetic when dealing with member concerns or complaints.
• Quick thinking and effective problem-solving skills to address member issues and provide solutions.
• Familiarity with call center software, CRM systems, and other relevant tools.
• Quick thinking and effective problem-solving skills to address member issues and provide solutions.
• Work collaboratively with other team members and departments to ensure a seamless member experience.
  
  

Benefits for Full-time Employees:

• Healthcare
• Flexible Spending Account
• Lifestyle Spending Account
• Health Savings Account
• 401(k) (Up to a 6% company match!)
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Identity Protection
• Legal Protection
• Dental Insurance
• Vision Insurance
  
  

Job Type: Full-time

Pay Range: $19.00 - $22.00/hr

If you are ready to take the next step, email your resume and cover letter explaining why you are the best fit for this position to jobs@nagrhq.org.