Membership Coordinator

Description

Position Reports to:  Associate Director of Membership

Location:  Carlsbad, CA – Hybrid schedule, Tuesday & Thursday in office

Salary:  $57,000 to $60,000

POSITION PURPOSE

The Membership Coordinator will collaborate with the NAMM member services team to coordinate day-to-day department activities and key membership programs that drive association growth. This position will also identify opportunities that enhance member recruitment and retention efforts, as well as assist with communication campaigns.

KEY DUTIES 

• Coordinate key membership programs, including an awards program, industry networking and mentorship groups (e.g., Young Professionals and Women of NAMM), roundtables and more.
• In coordination with the Associate Director of Membership, ensure the timely updating and consistency of membership procedures, including responses to membership inquiries, service and related activities.
• Collaborate with the NAMM Associate Director of Membership to maintain the association member database.
• Collaborate with the NAMM Communications and Marketing teams to build awareness campaigns targeting new and potential members. Also, assist with digital communications for NAMM membership and member communities (e.g., updating websites pages, e-blasts, etc.).
• Assist the Associate Director of Membership with regularly assessing and improving processes, including membership-application processing, membership campaigns, and membership renewals and database updates.
• Assist the membership team in developing and implementing strategies for promoting, enhancing and supporting NAMM member communities, as well as new member services. Also, monitor overall member satisfaction and oversee member engagement activities.
• Develop and maintain strong relationships with members by listening, understanding and responding to their needs. Actively promote positive relationships with the membership and other groups (committees, leadership, stakeholders, etc.). Exhibit a high level of customer service and identify ways to improve service procedures/levels within the position.

Requirements

KEY REQUIREMENTS

• Bachelor’s degree or equivalent experience
• Superior interpersonal and relationship-building skills, as well as a diplomatic demeanor
• Exceptional organization and administration skills, with the ability to multitask and work under tight deadlines
• Experience with Salesforce — or management of a similar member database system or CRM
• Detail-oriented
• Excellent written and oral communication skills
• Music industry experience at a music retail business or music manufacturing brand a plus
• Proficient in MS Office, Excel and Zoom, and proficiency in Airtable a plus
• Experience using digital and electronic media and marketing channels, such as MailChimp, a plus
• Flexibility with time and additional duties assigned
• Customer support experience

NAMM VALUES COMMITMENT
At NAMM we strive to do the right thing with respect, passion, humor, teamwork and accountability.

• Do the right thing – This requires courage, discipline, and dedication but not permission. So, just do it.
• Do it with respect – Respect builds trust and energizes people to live responsibly and ethically at work, in our community, and in our world.
• Do it with passion – Passion drives creativity, innovation, commitment, and loyalty.
• Do it with humor – Humor lightens the load and makes the journey more enjoyable.
• Do it with teamwork – Teamwork unites us in our shared Mission and fosters an open expression of ideas.
• Do it with accountability – Accountability raises the bar, rewards achievement, and invites us to grow.

DIVERSITY COMMITMENT

NAMM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF POSITION 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Trade Show operations involve a variety of working conditions including normal office, on-site work at trade shows, regular travel to NAMM Show and to other shows, as well as other working conditions that may arise in the normal conducting of Trade Show business in the music, sound and live events production industry.  

In accordance with the Americans with Disabilities Act, it is possible that conditions and requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

Position descriptions do not create employment contracts. NAMM maintains its status as an at-will employer. Employees can be terminated for any reason at any time not prohibited by law.