What are the responsibilities and job description for the Premier Client Services Support Specialist (Hybrid Schedule) – Scottsdale/Gainey (AZ) position at National Bank of Arizona?
At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach hasn’t changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.
National Bank of Arizona is looking for an experienced Premier Client Support Specialist with a talent and passion in maintaining client relationships throughout Arizona.
The ideal candidate should have the flexibility to support the Branch Rollover Call Center with an emphasis on providing excellent customer service to the bank’s clients via a call center environment as well as the Premier and Private Banking groups.
Essential Functions :
- Work within a call center environment, answering calls from clients, providing information on accounts, loans, bankcards, research and assisting with various service requests while partnering with the branch to follow-up with the client.
- Coordinates all Premier Client support activities, special projects, internal controls, including training of new accounts functions, loan processing and serve as the liaison between Premier Wealth Management groups (Premier, Private), Branch Administration, Compliance and other bank departments.
- Communicates and consults with existing and prospective customers on products and services offered to ensure needs are met.
- Completes service requests to include, opening / closing accounts, research, stop payments, wires, transfers, bankcard, online banking and various other maintenance requests.
- Accepts loan applications for underwriting and documentation and closes loans.
- Other duties as assigned.
Qualifications :
Requires High School diploma or equivalent and some experience in private / executive banking, including regular client contact, or other directly related experience.
Schedule : Monday – Friday, 8 : 00 A.M. – 5 : 00 P.M.; 40 Hours
Benefits :
