PT Seasonal Membership and Visitor Services Associate

Working at the National Baseball Hall of Fame is a career experience unlike any other. Every member of our team is a steward of the game’s history. Our mission is simple - we preserve history, honor excellence and connect generations. These six words define our commitment to giving fans and visitors a home to celebrate the game and its history, honor the all-time greats, and make memories that will last a lifetime.

To best fulfill our mission we prioritize people, and that starts with our own team. We deeply value and support our dedicated team members. We provide a respectful and inclusive workplace. We work to foster connection, grow, and cultivate talent, and provide flexibility to best support the health and well-being of our staff – all while having fun along the way.

If you are a baseball fan, a fan of museums, a student of history, love arts and culture, or someone who appreciates the unique connections that sports can create, this could be the team for you!

The Cooperstown Pitch.

Located on Main Street in the heart of picturesque Cooperstown, New York, the National Baseball Hall of Fame and Museum opened its doors for the first time on June 12, 1939, and has grown to become one of the country's most popular destinations. The Hall of Fame is the home of the game’s treasures, where the magic of baseball’s stories and legends are passed on from generation to generation.

With its character and charm, the Village of Cooperstown is an American treasure. For many Cooperstown means baseball, but it also offers golf, shopping and dining, hiking, biking, snowmobile trails, a pristine lake, unique museums, world-class arts, and a wide array of craft beverages.

To check out more information about living and working in Cooperstown, please visit: https://www.cooperstownny.org/about-cooperstown/

Our Commitment to Diversity, Equity, Accessibility & Inclusion.

We’re looking to recruit, hire, and collaborate with people of all backgrounds to help us build a team with varied perspectives and experiences. We are committed to cultivating a diverse, inclusive, welcoming, and supportive environment for all and are proud to be an Equal Opportunity Employer.

Overview:

This position will directly support Visitor Services and Membership by providing outstanding customer service to visitors and members throughout the Museum. This will include working on the Museum floor, in the box office and in the membership office.

Position Type:

This is a seasonal position expected to last from May-through August, with some potential needs in September. The successful candidate must be available to work a flexible schedule that includes evenings, weekends, and holidays. The salary for this position is $15.75/hr.

Key Duties and Responsibilities:

• Provides customer service by assisting visitors throughout the Museum, box office, membership office and museum information desk
• Greets and interacts with members and visitors to enhance their experience in the Museum
• Respond to in-person, phone, and email inquiries from visitors and members with accurate information about the Museum, exhibits, programs and services
• Leads special experience tours including walking through the museum and artifact handling
• Provides support and staffing for special events and promotional activities
• Completes general clerical work including answering phones, opening mail, filing, etc.
• All other duties as assigned

Qualifications

Education/Experience:

• Experience: Museum or other non- profit experience preferred, but not required
• Abilities: Ability to provide exceptional customer service; ability to follow written and verbal instructions; ability to work independently and as part of a team; ability to use a computer and perform basic clerical tasks; ability to work a flexible schedule that includes evenings, weekends, and holidays; genuine interest in or enthusiasm for baseball

Typical Physical Demands:

The nature of this work involves constant movement including walking, bending, stretching, standing, carrying, pulling, pushing, lifting, and moving up to 50lbs with or without accommodations.

Typical Equipment Used: computer, printer, cash register

Other Duties as Assigned: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice.