Technology Associate

Why the National Baseball Hall of Fame and Museum?

Working at the National Baseball Hall of Fame is a career experience unlike any other. Every member of our team is a steward of the game’s history. Our mission is simple - we preserve history, honor excellence and connect generations. These six words define our commitment to giving fans and visitors a home to celebrate the game and its history, honor the all-time greats, and make memories that will last a lifetime.

To best fulfill our mission we prioritize people, and that starts with our own team. We deeply value and support our dedicated team members. We provide a respectful and inclusive workplace. We work to foster connection, grow, and cultivate talent, and provide flexibility to best support the health and well-being of our staff – all while having fun along the way.

If you are a baseball fan, a fan of museums, a student of history, love arts and culture, or someone who appreciates the unique connections that sports can create, this could be the team for you!

The Cooperstown Pitch.

Located on Main Street in the heart of picturesque Cooperstown, New York, the National Baseball Hall of Fame and Museum opened its doors for the first time on June 12, 1939, and has grown to become one of the country's most popular destinations. The Hall of Fame is the home of the game’s treasures, where the magic of baseball’s stories and legends are passed on from generation to generation.

With its character and charm, the Village of Cooperstown is an American treasure. For many Cooperstown means baseball, but it also offers golf, shopping and dining, hiking, biking, snowmobile trails, a pristine lake, unique museums, world-class arts, and a wide array of craft beverages.

To check out more information about living and working in Cooperstown, please visit: https://www.cooperstownny.org/about-cooperstown/

Our Commitment to Diversity, Equity, Accessibility & Inclusion.

We’re looking to recruit, hire, and collaborate with people of all backgrounds to help us build a team with varied perspectives and experiences. We are committed to cultivating a diverse, inclusive, welcoming, and supportive environment for all and are proud to be an Equal Opportunity Employer.

Overview:

The National Baseball Hall of Fame and Museum, Inc. is seeking a detail-oriented Technology Associate to support the development, implementation, and maintenance of tech systems.

Position Type:
This is a full-time, benefit eligible position that will work in-person at the National Baseball Hall of Fame and Museum in Cooperstown, NY. The salary range for this position is $25-28 per hour. Benefits associated with this position include health insurance, dental insurance, life insurance, medical/dental FSA, retirement, and paid time off (vacation, sick, holidays).

Key Duties and Responsibilities:

• Troubleshoot and resolve desktop, laptop, and mobile device issues, including operating system and application problems.
• Assist users with email setup, configuration, and troubleshooting for both desktop and mobile devices.
• Diagnose and fix network connectivity issues, including WiFi, LAN, and WAN access problems.
• Perform basic hardware repairs.
• Set up workstations and printers.
• Deploy and troubleshoot VOIP phone system.
• Maintain and update documentation.
• Install and configure applications, ensuring proper licensing and updates.
• Conduct routine system maintenance, such as updates, backups, and malware scans.
• Escalate complex issues when necessary.
• Be proactive by identifying potential IT problems and resolving them before they affect users.
• Set up and operate audio-visual equipment during live events.
• Set up and troubleshoot exhibit technology components, such as touchscreen displays and directional speakers.
• Operate audio-visual equipment in Grandstand Theater, including Christie cinema projector, Dolby audio system, Crestron automation system, and Philips Strand Lighting system.

Qualifications

Education/Experience:

• Undergraduate degree in technology field or equivalent work experience. CompTIA and/or Microsoft certifications a plus.
• One to three years of experience working in the technology field. Previous A/V experience a plus.

Skills & Abilities:

• Working knowledge of Windows 10, Windows 11, Mac OSX, Microsoft Office. Windows Server experience a plus.
• Basic software and hardware troubleshooting skills.
• Experience with live event audio, video, and lighting.
• Ability to plan projects, work to timelines, and provide regular project status and updates.
• Capacity to manage multiple projects while interacting with different functional teams.

Typical Equipment Used:

Desktops, laptops, cell phones, tablets, TVs, projectors, printers, copiers.

Typical Physical Demands:

Must be able to move 50 pounds with or without accommodations and perform repetitive actions over time. Must be able to work in a seated position for majority of workday.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Weekend and occasional evening coverage required.