What are the responsibilities and job description for the Customer Experience Designer position at National Black Mba Association?
About the Role :
Grade Level (for internal use) :
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
The Team :
We’re transforming how we engage with our customers, and the Customer Experience team is at the forefront of that transformation. As a Customer Experience Designer, you will have the opportunity to shape and create exceptional experiences for our customers, using user-centered design methods and a data-driven approach. You will collaborate with cross-functional teams and stakeholders, championing the voice of the customer and driving meaningful impact.
Responsibilities and Impact :
- Design and present comprehensive journey maps, partnering with the Customer Intelligence team to conduct user research.
- Collaborate with the wider CX organization to understand objectives and align journey designs with organizational CX Design principles.
- Utilize service blueprinting techniques to visualize front-end and back-end processes underlying each customer journey.
- Conduct regular workshops with user groups and stakeholders to gather insights, validate journey maps, and identify opportunities for improvement.
- Work with cross-functional teams to ensure journey designs are actionable, identifying areas for process improvement and innovation.
Compensation / Benefits Information : (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $80,000 to $120,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.
What We’re Looking For :
Basic Required Qualifications :
Right to Work Requirements :
This role is limited to persons with indefinite right to work in the United States.
About S&P Global Commodity Insights :
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress.
Our Purpose :
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our Values :
Integrity, Discovery, Partnership
Benefits :
Diversity, Equity, and Inclusion at S&P Global :
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets.
Equal Opportunity Employer :
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
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Salary : $80,000 - $120,000
