What are the responsibilities and job description for the State Licensure Facilitator position at National Board for Certified Counselors Inc?

Description

Job Summary :

The State Licensure Facilitator assists with preparation and coordination of examination registration forms and state licensure applicants, database maintenance, and recordkeeping related to computer-based testing (CBT).

Essential Duties and Responsibilities :

Processes registrations for national examination program
Communicates with examination candidates regarding confirmation of registration
Maintains examination candidates' information in database (e.g., payment, registration status, contact information, and examination results)
Verifies successful export of records to Pearson VUE
Creates, formats, and edits documents with a high degree of accuracy.
Other duties as assigned

Required Skills / Abilities :

Adaptability - Ability to adjust to circumstances and think creatively.

Attention to Detail - Ability to pay close attention to detail for accuracy and thoroughness in completing work.

Communication - Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language.

Problem Solving / Analysis - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and

concrete variables. Ability to see an issue and use objective analysis and evaluation in order to form a judgment.

Project Management - Ability to work on projects with firm deadlines, project plans, and budgets.

Required Education / Experience :

One year of customer service experience required

Or equivalent combination of education and experience

Preferred Education / Experience :

Bachelor's degree preferred

One year of general office and / or related experience and / or training preferred

Equipment / Programs Used :

Microsoft Office products

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

The noise level in the work environment is usually moderate.

Work Location :

Primarily onsite with a minimum of 3 days per week in the office.

Travel Requirements :

No travel requirements.

Why join NBCC?

NBCC fosters a collaborative work environment filled with people dedicated to advancing mental health services across the globe. Through credentialing, examinations, continuing education, legislation, scholarships, and grants, we are passionate about supporting counselors and mental health providers, reducing stigma surrounding mental health, and expanding mental health services to underserved areas and populations.

Some of our amazing benefits include :

Medical, dental, and vision coverage

401(K) retirement plan with a 6% company match

Discretionary profit sharing of 2%

Daycare assistance - dependent care FSA employer contribution

Medical health savings account - employer contributions

Employer paid Short-Term Disability, Long-Term Disability, and Basic Term Life AD&D

Paid time-off programs (sick, vacation, personal, floating)

10 observed paid holidays

Paid winter holiday break

Tuition reimbursement

Employee Assistance Program

Costco or Sam's Club membership

Employer paid LifeLock identity theft protection

Calm app subscription

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State Licensure Facilitator

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