Customer Care Advocate

Job Overview
We are seeking a dedicated and enthusiastic Customer Advocate to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional client services. As a Customer Advocate, you will play a crucial role in enhancing customer satisfaction by addressing inquiries, resolving issues, and ensuring a positive experience for our clients. This position requires the ability to analyze customer needs and communicate effectively, both verbally and in writing.

Responsibilities

• MUST Come to the Albany, NY Office
• MUST be comfortable client facing
• Serve as the primary point of contact for customers, handling inquiries and providing assistance with their needs.
• Utilize phone etiquette to conduct outbound calling and follow up with clients to ensure satisfaction.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Maintain accurate records of customer interactions in our computerized system.
• Collaborate with team members to develop solutions that enhance the overall customer experience.
• Provide support in resolving complaints or issues in a timely manner.
• Stay informed about company products and services to effectively address customer questions.

Requirements

• Bilingual proficiency in English is preferred but not required.
• Previous experience in a call center or customer service environment is highly desirable.
• Strong phone etiquette skills with the ability to communicate clearly and professionally.
• Proficient in using computerized systems for data entry and record keeping.
• Excellent analytical skills to assess customer needs and provide appropriate solutions.
• Ability to work collaboratively in a team-oriented environment while also being self-motivated.
• Strong problem-solving skills with attention to detail.

Join us as we strive to provide outstanding service and support to our valued customers!

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Flexible schedule
• On-the-job training
• Professional development assistance
• Referral program

Shift:

• 8 hour shift
• No nights

Experience:

• Phone etiquette: 1 year (Required)
• Client services: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Albany, NY 12203 (Required)

Ability to Relocate:

• Albany, NY 12203: Relocate before starting work (Required)

Work Location: Hybrid remote in Albany, NY 12203

Salary : $20 - $26