Training & Onboarding Specialist

Description

SUMMARY: National Capital Treatment & Recovery, formerly Phoenix House, a nonprofit substance use treatment facility in Arlington, VA is hiring a full-time Training and Onboarding Specialist to join the HR team! The position of Training and Onboarding Specialist will organize, streamline and oversee the training and onboarding process for employees. *This is a full-time, M-F, 9am-5:30pm, ON-SITE, salaried position.*

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

On-boarding:

• Oversee the NCTR orientation to include the monthly formal orientation and any mini orientations. Onboarding covers company policies, procedures, culture and job specific tasks understanding compliance requirements
• Responsible for coordinating all start up system access (hardware and software) including organization logins to email, payroll platform, Electronic Medical Record (EMR), training platform, and other applicable systems required for new hire. Ensure they are set up with correct email distribution lists, group calendars and have any new hire IT/systems needed for the position (cell phone, laptop, etc.) 
• Responsible for setting up and scheduling training for new hires to include CPR/First Aid, Crisis Intervention (CES), Medication Training  and any other required new hire training. 
• Start on-boarding checklists to track on-boarding status and milestones including 1st day, 1st week, 2nd week, 30 days, 60 days, 90 days, 180 days. 
• Track and schedule new hire immunization requirements (COVID-19, Measles, TB)
• Track and schedule and new hire license and certification requirements (credentialing for required license positions including      coordination with the credentialing specialist), including the CSCA/CSAC-A tracking. 
• Center communication point for new hires about general on-boarding questions
• Work with managers to complete on-boarding milestones and checklists.
• Gather feedback (via surveys, interviews, etc.) on what is working and not working and suggest improvements. 
• Distribute policies, manuals, directives, as appropriate. 
• Connect new hires with needed resources. 

Training:

• Responsible for setting up, scheduling and monitoring training for NCTR Employees to include CPR/First Aid, Crisis Intervention (CES), Medication Training, ServeSafe and any other required new hire training. This includes being the primary contact with vendors to include ProTraining, Crisis Consulting Group, SafeDose, etc.
• Responsible for setting up, scheduling and monitoring internal NCTR trainings including Foundations Series, Monthly Medical Series, Line Staff and Supervisors training, Medication Refresher Training and others as needed
• Primary contact with our Learning Management System (LMS), Relias. Tracking training, notifications, enrollment, certifications, etc.
• Primary contact with employees on training requirements and troubleshooting questions on accessing training platforms.

§ Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

§ Assist training instructors with preparing materials as appropriate

§ Evaluates program effectiveness through assessments, surveys, and feedback.

§ Prepares and implements training budget; maintains records and reports of expenses.

§ Performs other related duties as required.

General HR

• Answer general HR questions on payroll and benefits, and refer specific issues to the Payroll & Benefits Coordinator

§ Performs other related duties as required.

General NCTR Employee

• Maintain ethical standards and continued professional growth, including:

a. Abide by Program and NCTR policy and procedures. Oversees employees understanding and compliance.

b. Ensure all CARF standards are instituted and maintained.

c. Promote, in public and private contacts, the quality standards and ethical practices of NCTR employees.

d. Continuing professional growth by attending workshops, training and employees in-service trainings to increase skill and knowledge and to set appropriate example for employees.

e. Maintain current licensure/certification including CES, CPR, First Aid, and Medication Management.

f. Maintain professional boundaries with employees and patients.

g. Perform other duties as assigned by supervisor.

QUALIFICATIONS: 

• Bachelor’s degree in human resources or relevant field required.
• Experience as a Training or Onboarding Specialist or similar role.
• Previous HR experience preferred.
• Strong  administrative and organizational experience required.

KNOWLEDGE AND SKILLS:

• Demonstrated ability to perform under pressure.
• Experience with HRIS and MS Office Suite, especially MS Excel.
• Strong interpersonal, verbal and written communication skills. 
• Experience working with diverse population. 
• Experience working in hospital or medical settings. 
• Ability to prepare and maintain required documentation.
• Ability to comply with state and federal regulations regarding confidentiality.
• Strong teamwork skills.
• Strong customer service skills.
• Ability to work independently and efficiently. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities. In the course of performing this job, one typically spends time sitting, walking, standing, carrying, climbing stairs, lifting up to 15 pounds, listening, speaking, typing, reading, and writing.

WORK ENVIRONMENT:

The work environmental characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.
 

NCTR is an Equal Opportunity Employer

Salary : $69,000 - $79,000