Demo

Conference Support Specialist

National Capitol Contracting LLC
Washington, DC Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/14/2025

Job Description

Job Description

Position Summary

This position is on-site in Washington, D.C.

National Capitol Contracting is seeking an energetic and service-oriented Conference Support Specialist to join a team of professionals at the EPA. In this position, you will be responsible for supporting conferences, meetings, and events. The position will also be responsible for assisting customers, vendors, and administration with various tasks in the Conference Center.

Key Areas of Responsibility

  • Provide conferencing and A / V support for the EPA Washington DC Campus, including the WJCE, W, N, and S buildings and the Ronald Regan Building.
  • Unpack, assemble, and configure new EMRS / Teams systems for the campus.
  • Support the existing installed base of 100 EMRS systems installed.
  • Work to resolve incidents received via ServiceNow ITSM (HQ Conference Room Support Group.
  • Provide direct user support for EPA HQ Campus in the user of VTC, EMES, Zoom, and other EPA-supported services.
  • Provide backup / alternate fill-in support for EISD conferencing support.
  • Communicate within the team and other contractors, as well as 3rd party vendors.

Minimum Requirements

  • Ability to obtain and maintain a Public Trust Clearance (Do NOT need to have at the time of application, but must be able to pass a criminal background and credit check).
  • High School Diploma or equivalent.
  • 2 years working in a call center / administrative environment.
  • Excellent customer service and organizational skills.
  • Excellent verbal and written skills with exceptional customer service skills and ability to provide high-level service to a wide range of technical professionals.
  • Ability to think and act quickly and professionally; be a creative problem solver.
  • Prompt, dependable, and able to work outside of core hours if required.
  • Strong self-starter and can work independently
  • Preferred Qualifications

  • Knowledge, experience, and certification in Crestron AV gear and advanced expertise in using and operating complex AV systems.
  • UC / Conferencing knowledge, experience, and training in Microsoft Teams, ZoomGov, and other UC platforms.
  • Experience / Knowledge / Certifications in Windows 10 / 11 maintenance and troubleshooting (OS updates, application installation, account management, etc.)
  • Solids working knowledge of TCP / IP networking (IP Addressing, subnetting, switching and routing)
  • Experience with MS Office (Word, Excel, PowerPoint)"
  • Special Position Requirements

    Schedule : 8 hour shift supporting campus operation hours of 0700-1800, with ability to support the customer outside of core hours if needed.

    NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us at recruiting@nccsite.com. Please reference the position in your email.

    NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Conference Support Specialist?

    Sign up to receive alerts about other jobs on the Conference Support Specialist career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $83,298 - $131,726
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $63,877 - $80,867
    Income Estimation: 
    $72,545 - $94,693
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at National Capitol Contracting LLC

    National Capitol Contracting LLC
    Hired Organization Address Island, HI Full Time
    Position Summary This is a hybrid position located at Pearl Harbor, Hawaii and REQUIRES a Secret Clearance with ability ...
    National Capitol Contracting LLC
    Hired Organization Address Bethesda, MD Full Time
    Content Summary : PA Videographer at Bethesda, for National Capitol Contracting LLC Job Description Job Description Posi...

    Not the job you're looking for? Here are some other Conference Support Specialist jobs in the Washington, DC area that may be a better fit.

    Conference Services Support Specialist

    McGuireWoods LLP, Washington, DC

    Support Agreements/Conference Coordinator

    Credence Management Solutions, LLC, Burke, VA

    AI Assistant is available now!

    Feel free to start your new journey!