What are the responsibilities and job description for the Extended Coverage Dispatch position at National Carriers, Inc.?
Extended Coverage Dispatch Responsibilities
- Provide directions to drivers to ensure safe and timely delivery of freight.
- Communicate with drivers on an ongoing basis primarily via telephone and mobile communication messaging.
- Exercise independent judgment to determine if situations need to be addressed immediately or forwarded to the driver's assigned driver manager to be addressed.
- Provide ongoing feedback to drivers, both positive and negative.
- Address service-related issues with drivers as needed as issues arise.
- Report driver's conduct that could be potentially detrimental to the safety of the drivers or others.
- Leave shift communication when necessary.
- Other duties and responsibilities as assigned by management.
- Provide check calls for each truck touched in AS/400.
- Dispatch trucks electronically.
- Provide verbal dispatch on all Beef loads, multiple pickups, and produce loads.
- Check call trucks advising verbal dispatches are complete.
- Read and respond to take appropriate action regarding all mobile communication messages.
- Answer all incoming calls in a timely manner.
- Read late pings and take appropriate action to ensure on-time delivery.
- Enter IR service failures as needed.
- Ensure drivers follow fuel solutions. Provide new solutions as needed.
- Keep PTAs current.
- Verify and issue unloading and late fees, and notify planning/CSR as needed.
- Start and end home time status and shop status accurately and timely.
- Block and open Fuel cards as needed.
- Track/Trace/Report key accounts as assigned.
- Review National Beef non-departed loads.
- Answer customer emails
- Review reefer alert messages.
- Properly investigate and address all alerts, even if it is a recurring alert.
- Escalate alerts as needed.
- Reefer alerts are a critical function of the job and if not monitored and addressed properly could lead to disciplinary action.
- Write up accident reports.
- Write up OS&D reports.
- Monitor entrance/exit gates.
