Business Analyst

This position can be hybrid in the Atlanta office or a remote role. 

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas.

“High-Fiver” Wanted: Business Analyst

Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited with the successful onboarding of a new client that you high-five the person next to you? If so, you are exactly who we are looking for.

We are looking for a talented, dedicated Business Analyst to join our high-five team and take part in the continued growth of our dynamic young company.

About AMP

AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry before.

AMP is a division of National Carwash Solutions (NCS).  NCS has grown to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country, with more than 500 dedicated service professionals and growing!

Why work for us?

We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and passion for technology and software. We’re dedicated to building world-class solutions for our customers, and at the same time place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.

Benefits you deserve:

• Highly competitive salaries
• Potential equity interest in a rapidly growing company
• 401K plan with company matching
• Excellent medical, dental, and vision insurance

But wait, there’s more!

• Located at Atlanta Tech Village, the 4th largest tech space in the US
• World-class engineering team with an incredible track record
• Team-building events, outings, and hackathons
• State-of-the-art workspace and hardware
• Strong focus on community service and volunteering
• Free gym, snacks, drinks, and soda

What are we looking for?

You will be responsible for working closely with our clients to ensure their success on our platform! 

Here’s what that entails: 

Customer onboarding and relationship building 

• Establish a strong working relationship with key customer contacts 
• Review the company’s current state operations and identify potential issues and risks to the onboarding process  
• Analyze and scrub the customer’s current data from other platforms to prepare it for import into the AMP system
• Develop an onboarding project plan, including hardware order tracking 
• Meet regularly with the customer throughout the pre-launch phase 
• Oversee the setup and configuration of the new customer’s AMP platform 
• Support training key customer resources such as support, marketing, finance, and IT

Go-live support 

• Establish and execute a go-live project plan 
• Once live, monitor performance and expedite issue resolution 
• Solicit customer feedback and address any issues or gaps 
• Ongoing account management and consulting 

Serve as key point of contact for the customer and liaison to the rest of the team 

• Lead/support regular customer touchpoints to track ongoing items and ensure mutual success 
• Proactively review and analyze customer data with the goal of identifying examples of good use cases and areas for improvement  
• Monitor customer support requests and handle escalations 
• Notify customer of new features and recommend how to best leverage them 
• Manage customer feature requests and other needs outside of tech support 
• Look for opportunities for case studies, testimonials referrals, and upsells 

Documentation and knowledge management 

• Continuously evaluate and improve customer-facing documentation and support processes 
• Trial new tools and techniques to help refine internal processes 

What we expect you to have: 

• Bachelor's degree 
• Comfortable analyzing data in Excel and presenting concepts in PowerPoint  
• Passion for problem solving 
• Exceptional logic skills and attention to detail, able to pick up complex topics and develop solutions on the fly 
• Comfortable presenting your insights internally and externally
• Able to make strong connections quickly and instill confidence 
• Ability to stay focused and organized while managing multiple projects and toolsets 
• Exceptional writing and communication skills 
• Experience working under pressure and balancing the demands of multiple stakeholders 
• Comfortable leading training sessions, large meetings, and difficult conversations 

Bonus points and street cred for the following: 

• Consulting background 
• SQL
• Experience working with Power BI or other data visualization tools
• Advanced degree or relevant certifications

National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.