Customer Service Specialist

Pay Range: $17- $20/hourly

Shift Hours: 8 am- 5 pm

Shift Schedule: Monday- Friday

Location: South Burlington, VT

National Chimney is looking to expand its growing Customer Service team in our Burlington, VT location. National Chimney is a 30-year strong, multi-location American manufacturer built on innovation, close customer relationships and a unique culture and values. We are looking for people who are ready to join our growing team. We provide you with all the necessary training and support to help you succeed. At National, we invest in our employees so they can move up within the company and not just have a job, but a career.

The core values that National Chimney were built on are the same ones that drive National today. These characteristics shape business decisions and help guide the career paths of our team members. Our goal is to help them achieve their goals as we are creating opportunities for advancement. We invest in their future and look for new talent to complement our team. We are intentional in creating a culture of H.O.N.O.R throughout National Chimney.

Our Core Values: H.O.N.O.R.

H: Honesty & Integrity

O: Operating at the highest level at all times

N: Never say never

O: Originality, Thinking outside the box

R: Respect the customer, the company and yourself

Responsibilities:

• Place orders with accuracy and attention to detail

• Handle high volume of inbound calls from customers

• Respond to customers through a variety of channels including telephone and written emails.

• Provide product information to customers

• Identify customer’s needs in order to guide customer with product recommendations

• Research, identify, and resolve customer complaints in a professional manner

• Participate in outbound call campaign contests

• Document notes on accounts in order to enhance future customer experiences

• Process returns and purchases orders when appropriate

• Complete End of Day procedures and filing of shipped orders

Qualifications:

• Excellent Customer Service provided at all times REQUIRED

• Professional Phone and Listening Skills REQUIRED

• Customer Service Experience a PLUS!

• Strong Typing Skills a PLUS!

• MAS-Sage 100 Experience a PLUS!

• Highly Organized, Proactive, and Possess Strong Follow-Up and Investigative Skills

• Ability to Multitask, Prioritize, and Manage Time Effectively

We Offer:

• Direct Hire, Full-Time Position with Full Benefits Package (after 90 days of employment)

• Benefits Package Includes: Medical, Dental, Vision, 401k with company match, Paid leaves, Company paid life insurance and more!

• $500 Sign-On Bonus*

• Opportunities for Advancement

• Competitive Wages

• End of Year Bonus

• Paid Hands-On Training

*Sign-on bonus to be paid after 90 days of continuous employment.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• South Burlington, VT 05403 (Preferred)

Ability to Relocate:

• South Burlington, VT 05403: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $20