Demo

Certification Team Lead

NATIONAL COMMISSION ON CERTIFICATION OF PHYS
Duluth, GA Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 6/2/2025

Job Description

Job Description

Applicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over sponsorship of employment visas.

Certification Team Lead

Location : NCCPA is a hybrid work environment with our headquarters located in Johns Creek, Georgia. NCCPA has determined that the telecommuting status of this position is hybrid which means that employees in hybrid positions are allowed to split their work hours between work remotely and working onsite at the NCCPA headquarters.

The duties of this position require that the candidate report on-site to the Johns Creek headquarters on a weekly basis and live within the commutable distance. NCCPA has defined commutable distance as within the state of Georgia and within 85 miles of ground travel, one-way between an employee’s primary residence and the NCCPA headquarters in Johns Creek, Georgia.

Reports To : Senior Director of Certification Maintenance and Information Services

Who We Are

NCCPA is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1975, we are dedicated to assuring the public that board certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers. All U.S. states, the District of Columbia and the U.S. territories have decided to rely on NCCPA certification as one of the criteria for licensure or regulation of PAs.

Why Work at NCCPA

We get to do meaningful work every day and we enjoy working and having fun together! No wonder we’ve been ranked #9 out of 75 small businesses in the metro Atlanta area by the Atlanta Journal Constitution's 2024 Top Workplaces in the Region.

Why Us, Why Now?

As the Certification Maintenance Team Lead , you will support the Senior Director of Certification Maintenance and Information Service in overseeing the operational processes that uphold the requirements for Physician Assistant certification maintenance in accordance with established NCCPA standards and contributes and contributes to the growth and professional development of the Certification Maintenance team.

In accordance with NCCPA’s Conflict of Interest Policy, any NCCPA employee who is a PA, lives with or is in a committed relationship with, or is related to a PA is prohibited from working on exam content, participating in NCCPA exam-related meetings and will not have access to NCCPA systems that contain PA data.

How Will You Make a Difference? You will…

  • Assists the Sr. Director of Certification Maintenance and Information Service with completion of partner contracts and requirements for API approval.
  • Collaborates with Sr. Director of Certification Maintenance and Information Service, VP of Certification Maintenance, and interdepartmental teams to implement operational processes and communications strategies for Certification Maintenance.
  • Coordinates the review and development of accurate documentation and business requirements for Certification Maintenance projects and procedures.
  • Participates in Certification Maintenance project and lead team meetings and disseminates accurate meeting notes, information, and deadlines to Sr. Director of Certification Maintenance and Information Service and team.
  • Partners with Sr. Director of Certification Maintenance and Information Service to assess and track the performance, training and professional development needs of Certification Maintenance team members.
  • Recommends and develops reports and tracking systems to capture team performance towards completion of goals and keeps Sr. Director of Certification Maintenance and Information Service updated on progress.
  • Suggests process improvement ideas and works with Sr. Director of Certification Maintenance and Information Service team members to gather suggestions that will improve operational effectiveness.

Hard Skills You Will Have

  • Bachelor's degree in a related field.
  • 5 or more years of experience in customer service (Preferably in a healthcare administration organization).
  • 3 or more years of experience in training and leading a team.
  • Strong proficiency in Microsoft 365 applications especially in Word, Outlook, Excel, PowerPoint, and Adobe Acrobat.
  • Soft Skills You Will Bring

  • Your highly developed time management skills, systematic approach to organization / planning and keen attention to detail.
  • Your strong problem solving, critical thinking and analytical skills.
  • Your excellent verbal and written communication skills.
  • Strong ability to motivate, encourage and inspire others.
  • Extra Skills You Can Bring Along

  • Master’s degree in a related field.
  • PMP or Six Sigma certification.
  • Understanding of strategic planning.
  • Benefits and Perks for You

  • Work / Life Balance
  • 37.5-hour workweek, Monday - Friday

  • Hybrid Work Environment
  • Eleven paid holidays
  • 19 PTO Days
  • Paid Volunteer Day to Make a Difference
  • Competitive Compensation and Growth Opportunities
  • Robust Benefits Package
  • Medical, Dental and Vision with over 80% Employer Contribution

    PPO Option with Health Reimbursement Account for Medical Expenses (100% Employer Funded)

  • HDHP Option with Health Savings Account for Medical Expenses with quarterly Employer contributions
  • Two Employee Assistance Programs
  • 100% Employer Paid Group Life Insurance and Short- and Long-term Disability
  • Flexible Spending Accounts for Medical and Dependent Care Expenses
  • 401(k) Plan with Employer Contributions and Matching (after a year of service). Employees Contributions can start one month after hire date.
  • 1,000 Annual Reimbursement for eligible Health and Wellness expenses
  • Monthly Technology Stipend
  • Tuition Reimbursement
  • 100% Employer Paid Training Opportunities
  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

    NCCPA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NCCPA will take steps to assure that individuals with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact Human Resources

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    NATIONAL COMMISSION ON CERTIFICATION OF PHYS
    Hired Organization Address Hybrid work in Johns Creek, GA Full Time
    Applicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over spo...

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