Information Services Specialist I

Applicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over sponsorship of employment visas.

Information Service Specialist I

Location: NCCPA is a hybrid work environment with our headquarters located in Johns Creek, Georgia. NCCPA has determined that the telecommuting status of this position is hybrid which means that employees in hybrid positions are allowed to split their work hours between work remotely and working onsite at the NCCPA headquarters.

The duties of this position require that the candidate report on-site to the Johns Creek headquarters on a weekly basis and live within the commutable distance. NCCPA has defined commutable distance as within the state of Georgia and within 85 miles of ground travel, one-way between an employee’s primary residence and the NCCPA headquarters in Johns Creek, Georgia.

Reports To: Senior Director of Certification Maintenance and Information Services

Who We Are
NCCPA is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1975, we are dedicated to assuring the public that board certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers. All U.S. states, the District of Columbia and the U.S. territories have decided to rely on NCCPA certification as one of the criteria for licensure or regulation of PAs.

Why Work at NCCPA
We get to do meaningful work every day and we enjoy working and having fun together! No wonder we’ve been ranked #9 out of 75 small businesses in the metro Atlanta area by the Atlanta Journal Constitution's 2024 Top Workplaces in the Region.

Why Us, Why Now?

As the Information Service Specialist I, you will provide optimal customer service while serving as the voice of the organization by answering incoming telephone calls, text, and emails in a professional manner, verifying confidential information, resolving questions and concerns as efficiently and effectively as possible and securely maintaining private client records.

In accordance with NCCPA’s Conflict of Interest Policy, any NCCPA employee who is a PA, lives with or is in a committed relationship with, or is related to a PA is prohibited from working on exam content, participating in NCCPA exam-related meetings and will not have access to NCCPA systems that contain PA data.

How Will You Make a Difference? You will…

• Create an environment of genuine and professional connections by leading the delivery of engaging and exceptional customer experience for clients.
• Answer calls, voicemails, emails, and texts, and provide the information requested or refer the client to another staff member within agreed-upon timeframes and add summary notes in the client’s internal record.
• Conduct follow-up phone calls and emails to survey respondents who have concerns or questions.
• Monitor and process name, contact information, and database changes, and upload or scan documentation into digital records.
• Respond to calls, voicemails, emails, and texts related to technical support requests or

Hard Skills You Will Have

• Associate degree, preferably in Business or healthcare related field. A higher level of work experience in the related field may be substituted for education. 5 or more years of experience in customer service (Preferably in a healthcare administration organization).
• Five to seven years of customer service-related work experience in a call center environment
• Strong proficiency in Microsoft 365 applications especially in Word, Outlook, Excel, PowerPoint, and Adobe Acrobat.
• Your experience with interpreting and implementing policy and procedures

Soft Skills You Will Bring

• Your highly developed time management skills, systematic approach to organization/planning and keen attention to detail.
• Your strong problem solving, critical thinking and analytical skills.
• Your excellent verbal and written communication skills.
• Your ability to mutli-task and work in a diverse population

Extra Skills You Can Bring Along

• Bachelor’s degree
• Bi-lingual
• Experience with digital scanning of documents and Interactive Voice Response System software

Benefits and Perks for You

• • Work/Life Balance
    • 37.5-hour workweek, Monday - Friday
    • Hybrid Work Environment
    • Eleven paid holidays
    • 19 PTO Days
    • Paid Volunteer Day to Make a Difference
  • Competitive Compensation and Growth Opportunities
  • Robust Benefits Package
    • Medical, Dental and Vision with over 80% Employer Contribution
      • PPO Option with Health Reimbursement Account for Medical Expenses (100% Employer Funded)
      • HDHP Option with Health Savings Account for Medical Expenses with quarterly Employer contributions
      • Two Employee Assistance Programs
    • 100% Employer Paid Group Life Insurance and Short- and Long-term Disability
    • Flexible Spending Accounts for Medical and Dependent Care Expenses
    • 401(k) Plan with Employer Contributions and Matching (after a year of service). Employees Contributions can start one month after hire date.
    • $1,000 Annual Reimbursement for eligible Health and Wellness expenses
    • Monthly Technology Stipend
    • Tuition Reimbursement
    • 100% Employer Paid Training Opportunities

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

NCCPA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NCCPA will take steps to assure that individuals with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Human Resources