What are the responsibilities and job description for the Dispatcher position at National Concrete Cutting?
Dispatcher
We are looking for a reliable Dispatcher to act as a communication point for our truck drivers and crew teams. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in stressful situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Responsibilities
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for crews and drivers
- Receive communication from crew members and drivers on equipment statuses, time off requests, or other needs for a change in the schedule
- Prioritize calls according to urgency and importance
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
Requirements
- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of computer
- Moderate typing skills with experience in data entry
- Proficient in English (oral and written)
- Bilingual (English and Spanish) would be an additional plus
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- High school diploma preferred
- Accountability, dependability, reliability along with timeliness are a must
Interested parties are also welcome to stop into your main office to fill out a paper application. For additional information, please call our office at 712-325-1125 and ask to speak to Rye.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- On call
Work Location: In person