What are the responsibilities and job description for the Customer Service Rep position at National Construction Rentals?
Job Summary:
The Customer Service Representative interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They ensure customer satisfaction and strive to exceed customer expectations by demonstrating exemplary service and professionalism in every interaction. The Customer Service Representative plays a crucial role in enhancing the overall customer experience and maintaining the company's reputation for excellence in service.
Essential Functions:
- Generate bids based on customer inquiries.
- Calculate and process orders accurately.
- Schedule orders and ensure timely customer follow-up.
- Maintain a tidy and safe work environment.
- Utilize company-provided resources to identify new customers and job opportunities.
- Complete additional duties or tasks as directed.
Qualifications:
- High school diploma or equivalent preferred.
- Proven experience as a customer service representative or in a similar role is preferred.
- Experience in billing, payment collections, and other related experience is a plus.
- Strong organizational and time management skills.
- Strong attention to detail and accuracy in work.
- Ability to work independently and as part of a team.
- Proficiency in MS Office (Word, Excel, Outlook) and document management software.
- Excellent verbal and written communication skills.
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position at any time. National Construction Rental Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
I have read the above job description and agree to perform all aspects of this job as written.
