Business Analyst/Release Manager

Business Analyst/Release Manager

Information Technology

VA Office

The Business Analyst/Release Manager’s role is to support planning, designing, developing, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data and requirements in support of business cases, proposed projects, and systems requirements, and managing system upgrades and releases. The Business Analyst/Release Manager is also responsible for managing application life cycle management and roadmap development initiatives, researching, and proposing probable causes and possible solutions to systems issues and functional or utilization gaps. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.           

Business and Systems Analysis tasks (40%):

• Collaborate with project teams to determine project scope and vision.
• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Work with stakeholders and project team to prioritize collected requirements.
• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.
• Support cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Participate in the testing of purchased solutions to ensure the system is compatible with the bank’s environment and features and functions have been enabled and optimized.
• Participate in the selection of any requirements documentation software solutions that the organization may opt to use.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. Complete operational and system impact assessments.
• Utilize standard templates to accurately and concisely write requirements specifications.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where applicable, develop prototypes of interfaces and attributes based on user requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine, as necessary.
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

Release Management (40%) (EDW, EDS, Internal Apps, RPA, SharePoint, MoveIt, ServiceNow)

• • Manage system release pipeline, cycle, and deliverables (Agile, Scrum).
  • Communicate with the development team regarding key project plans, commitments, and essential changes which include project requirements, schedule, scope changes, and QA plans. 
  • Create and manage the release calendar to define deployment windows and coordinate releases.
  • Coordinate release activities with different project teams.
  • Manage, classify, and assess unplanned release change requests with change management practices.
  • Manage user stories, bugs, and features in DevOps.
  • Coordinate Internal Applications release user testing and training.
  • Support release management with the movement of system code in visual studio.
  • Represent Internal Application change request in CAB.
  • Support release management process improvement and release automation initiatives.
  • Manage the day-to-day operational aspects of baseline processes including data changes and supporting customers production issues.
  • Conduct a post-implementation review to determine changes to processes or those with responsibility for core processes, the anticipated benefits, possible risks, and effectiveness of the release processes.
  • Ensure release process compliance with NCB’s SDLC policy.

Application Life Cycle Management (ALM) (20%)

Support the development and management of the business application roadmaps and Application Lifecycle Management (ALM) program including the coordination of system/software upgrades.

• Collaborate with the business system owners and IT teams users to develop system roadmaps and utilization plans.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
• Maintain Business Applications database, support system owners, prepare application life cycle status reports.
• Plan and manage Business System upgrades and change management; facilitate Business System change testing and impact assessment.
• Support Enterprise Change Control (ECC) process and administration.
• Ensure Business System management compliance with NCB’s SDLC policy and Application Lifecycle Management (ALM) program.

Minimum Qualifications Include:

• Demonstrated knowledge of the organization’s core business process and operations
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
• Understanding of application development and software development life cycle concepts
• Experience working in Agile and/or Hybrid Release management and software development environment. Experience running Scrum meetings.

• Able to exercise independent judgment and take action on it.
• Excellent analytical, mathematical, and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment.
• O365, Sharepoint, Visual Studio
• ServiceNow preferred
• Undergraduate degree. Preferred areas: information and system management, project management, business management and administration
• Certifications (optional): Agile, Scrum, PMP, BA  
•  3-5 years in similar positions

AA/EOE