Head of Treasury Product Management

Head of Treasury Product Management

Deposit Production Team

VA or OH Office

The Head of Treasury Product Management is accountable for the Treasury Management Products at NCB, ensuring client satisfaction, bank profitability and marketplace competitiveness as well as regulatory compliance.

The role is responsible for driving the Treasury Management product vision and product positioning, as well as delivering reliable, competitive, and innovative products across the enterprise. This position will work with their business partners to remain focused on maximizing and realizing sales revenues, expanding market share, and increasing profit margins, while supporting the bank’s strategic goals. Collaboration with Vendor & Third-Party Management, Operations, and IT regarding all vendor/FinTech partners delivering Treasury Management products and services across the bank’s business lines is also a key aspect of this role.

 Role Responsibilities:

• Manage and oversee all aspects of the Treasury Management product strategy, roadmap, and lifecycle including all related product/service features, functionality, pricing, marketability, and compliance with regulatory requirements. Conduct lifecycle analysis for growth and de-commissioning opportunities. This includes the critical work required to evaluate and address any foundational gaps in the existing product set.
• Serve as the ‘voice of the customer’ for all Treasury Management products by interacting with clients, BDOs, Operations, Implementations, Service, and all client facing staff to provide product knowledge/expertise, to obtain product feedback, and to deliver solutions that meet or exceed client and market requirements.
• Represent Treasury Management as a member of the bank’s Enterprise Strategy Steering Committee, Pricing Committee, and Product and Market Oversight Committee.
• Collaborate with Vendor Relationship Managers when working with external vendors regarding product requirements and vendor roadmaps, performance, pricing and to provide business case recommendations to continue or replace when necessary. Work in partnership with General Counsel and Vendor & Third-Party Management to negotiate vendor contracts and obtain approval for execution, when required.
• Support sales enablement by serving as the Treasury Management product subject matter expert, training, educating & enhancing the Sales & related teams’ product knowledge, and participating in key client calls to demonstrate the bank’s expertise.  
• In conjunction with Marketing, oversee the change management process by coordinating communications about existing and new products, and changes internally, as well as to clients and the public, including the bank website, client webinars, focus groups, mailings, e-mails, etc.
• Effectively influence internal & external teams at all title & skill levels to deliver desired results.
• Develop and maintain metrics, KPIs, and reporting to enable effective product lifecycle management, usage and profitability analytics.
• Provide market intelligence to the Bank’s management on product information, pricing, market rates, budget planning, business case development, industry trends, etc.
• Represent the bank and participate in product and industry forums, committees, and conferences.
• Work with partners in Legal, Credit Risk, and Compliance on all matters related to Treasury Management products to ensure compliance with all regulations, policies, and procedures.
• Hire and provide staff with timely, candid, and constructive performance feedback; develop staff to their fullest potential and provide challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.

Position Requirements:

• Bachelor's Degree
• Minimum 10 years of experience in Product Management with a focus on Treasury Management products.
• Must have at least 3 years of cross-functional experience in a leadership position. Direct management experience is preferred.
• In-depth knowledge and understanding of Treasury Management products inclusive of the use and delivery of these products to clients is required.
• Understanding of product development, product life cycle, product profitability and associated regulatory and compliance guidelines.
• Ability to effectively develop product requirements and lead a team, as well as Sales, Implementations, Service, Technology & Operations partners to deliver and support the Treasury Management Products and solutions. An understanding of agile methodologies is preferred.
• Ability to manage people, influence and lead a team including the ability to effectively work in a matrixed and geographically dispersed environment with cross functional teams.
• Strong business and financial analytical skills to conduct roadmap, profitability, and business case analysis on new and existing products, and in anticipation & support of rate changes.
• Strong written and interpersonal skills including the ability to communicate effectively, author and deliver presentations to clients, senior management, or employees, and to contribute to industry publications.
• Ability to embrace and represent the bank on innovative initiatives in support of emerging client focused and differentiating solutions.
• Excellent organization and planning skills.
• Must be willing to travel to remote offices, vendor locations, and conferences in support of duties.

AA/EOE