What are the responsibilities and job description for the Customer Service Representative - NCM Insurance Agency position at National Corvette Museum?
National Corvette Museum Insurance Agency - Customer Service Representative
Interested applicants - please submit a cover letter and resume to HR@ corvettemuseum.org
Job Description: The NCM Insurance Agency Customer Service Representative (NCMI CSR) is responsible for answering customer inquiries, processing renewal payments, and providing potential customer with detailed information about the insurance agency’s products and services. This position is also responsible for reviewing customer policies from time to time and directing calls to insurance sales agents when policies need to be initiated or upgraded.
Roles and Responsibilities
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.
- Assist insurance sales agents with post policy document retention for compliance.
- Field/sift phone calls requesting ID Cards or taking renewal payments.
- Contact current customers pertaining to renewals to ensure that their policy does not lapse.
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies.
- Stay up to date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
Qualifications
- Be a well-organized and self-directed individual who is a team player.
- Possess a high level of social intelligence, vibrant personality, and professional presence.
- Must be able to provide prompt and courteous customer service in person and over the phone.
- Ability to stay organized and multi-task in a professional and efficient manner.
- Must be a self-starter and be able to work independently and under pressure in a fast- paced environment.
- Strong work ethic and unquestioned personal and professional integrity.
- High level of commitment to team and company values.
Education and Experience Requirements
- High school diploma or GED required.
- Knowledge of insurance products and policy schedules preferred.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Insurance sales: 1 year (Preferred)
Work Location: In person
