Web Manager

About Us

The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive, high-quality, affordable mental health and substance use care when they need it.

Founded in 1969, the National Council is a membership organization that drives policy and social change on behalf of nearly 3,300 mental health and substance use prevention, treatment and recovery organizations and the more than 10 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services and support. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 3 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.

The National Council is growing rapidly to meet this moment; both our budget ($77M) and passionate staff (250 ) have grown more than 50% since 2020. In addition, while we maintain office space in Washington, DC, we are a remote-first organization, meaning our employees work remotely from their locations across the United States.

We are an equal-opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.

Position Summary

As the Web Manager, you will support the organization's marketing and communications work with a focus on our web presence. This includes contributing to the execution of marketing plans, posting and editing web content, tracking and managing web analytics and reporting for campaigns, responding to general marketing inquiries and supporting web strategy. You will support web change and enhancement requests and other web projects under the oversight of the Director of Digital Marketing. You will be responsible for coordinating with an internal developer, another web manager, internal and external design resources, and internal organizational stakeholders.

This is an excellent opportunity for someone interested in web management, and project management with great attention to detail. The ideal candidate is a marketing and communications professional with an aptitude for digital tools, strategies and a history of successful website project management.

This is an eight-month, full-time, benefits-eligible position with potential for extension pending organizational need and performance. While this job can be done remotely from anywhere in the US, you will need to occasionally accommodate East Coast (8:30 AM to 5:00 PM) hours. This is an individual contributor role without any direct reports.

Responsibilities

• Maintain thenationalcouncil.org and other web properties owned by the National Council, including images, sliders, web copy and other site content
• Maintain mentalhealthfirstaid.org and work with the Mental Health First Aid team to implement new features
• Serve as project manager on web and digital projects across the organization, leveraging Asana to support workflows and reporting
• Publish blog posts, press releases, and other content, working with communications staff including, Content Marketing Director, PR team, and other communications managers
• Troubleshoot site issues, escalating to appropriate points of contact and developers when necessary.
• Track requests for web changes, updates, and new projects
• Work closely with the Director of Digital Marketing and fellow web manager on ongoing website projects
• Provide reporting and analytics on web properties, both regularly and ad hoc
• Train relevant users in WordPress and other web tools
• Coordinating with third-party and internal development teams, internal and external design resources and organizational stakeholders

Required Qualifications

• 3-5 years of related professional experience using Web CMS tools (i.e. WordPress, Drupal) and web analytics (e.g. Google Analytics)
• Project Management tool proficiency and experience (i.e. Asana)
• Excellent written and oral communication skills
• Results-oriented with a high attention to detail, ability to multi-task, and meet deadlines
• Outstanding interpersonal and customer service skills; ability to build relationships with a wide variety of stakeholders
• Willingness to learn

Preferred Qualifications

• HTML, CSS
• SEO
• Working on a website redesign
• Certification in Asana