Debt Negotiator (Creditor Escalations)

Overview

This position is focused around conducting heavy-volume negotiations with law firms and creditors in concurrence with the FDCPA (Fair Debt Collection Practices Act) and reaching contracts with the goal of lowering our clients' debt. This is a full-time remote role. This position has an expected start date of 4/7/2025.

Responsibilities

• Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action
• Establish and maintain contact relationships with law firms
• Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible
• Review client's banking account to determine funds necessary and available to execute the program
• Responsible for achieving monthly KPIs set by management
• Gather and submit required legal documentation for approval and payment of accounts
• Liaise with law firms for client account data and document exchanges
• Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm
• Communicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt relief
• Work with other members of the team to ensure efficient process
• Manage confidential information/documents with a high level of discretion
• Perform other duties as directed by manager(s)
  
  
  

Qualifications

• Bachelor's degree preferred, or relevant work experience
• Experience working in a metrics based/goals driven environment preferred
• Analytical mindset with a strong business acumen, professionalism, and communication skills
• High energy, competitive, articulate, passionate, and motivated to provide best in class service for clients
• Desire to work in a collaborative, team-oriented environment
• Multi-tasker with great organizational skills
• Ability to easily build rapport with clients and creditors
  
  
  

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt
  
  
  

About National Debt Relief

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

Rated A by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

National Debt Relief is a certified Great Place to Work®!

Forbes names National Debt Relief Best Debt Settlement Company of 2024!

Fortune names National Debt Relief Among Best Workplaces in New York!

3X Award Winner for Best Customer Service, Best Experience with Staff, and Best for Transparency by Consumer Affairs!

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $19.81/hr performance-based bonuses.

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
  
  
  

National Debt Relief is a certified Great Place to Work®!

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

For information about our Employee Privacy Policy, please see here

For information about our Applicant Terms, please see here