What are the responsibilities and job description for the Area Sales Manager - Michigan position at National Dentex Labs?
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 40 labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity for a Account Manager in the Western/Northwestern part of Michigan (Great Lakes). Candidate must live in the area.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Key Responsibilities:
Account Management & Customer Relationship Building
- Manage and nurture an existing portfolio of dental practice accounts to ensure satisfaction, retention, and growth.
- Develop strong, trust-based relationships with dental office staff, including dentists, hygienists, office managers, and support staff.
- Act as the primary point of contact for customers, proactively addressing concerns and ensuring their needs are met.
Sales & Revenue Growth
- Conduct sales discovery conversations to identify practice needs and uncover opportunities for cross-selling and upselling.
- Develop and execute account plans to drive incremental revenue and expand relationships within practices.
- Meet or exceed sales and growth targets by effectively positioning NDX’s solutions and services.
Customer Engagement & On-Site Presence
- Spend time in the field daily, meeting with customers to build rapport and gain insight into their needs and challenges.
- Work closely with dental lab staff to align customer needs with operational capabilities, ensuring a high-quality experience.
- Represent NDX at customer events, industry meetings, and conferences to strengthen relationships and promote our brand.
Collaboration with Lab Teams
- Partner with lab teams to deliver superior customer service and resolve issues efficiently.
- Maintain open and effective communication between labs and dental practices to ensure seamless operations and service excellence.
Qualifications:
- Experience: 5 years of experience in dental sales, clinical dental experience, or a related field.
- Education: Bachelor’s degree or equivalent experience preferred.
- Proven track record of managing accounts and driving revenue growth in a customer-facing role.
- Strong understanding of dental industry practices, workflows, and terminology.
Key Skills & Competencies:
- Exceptional interpersonal and communication skills with the ability to build and maintain long-term relationships.
- Sales acumen with the ability to uncover needs, propose solutions, and close deals.
- Past experience tracking customer opportunities in a CRM, preferably Salesforce.com
- Highly organized and self-motivated, with strong time management and prioritization abilities.
- Collaborative mindset with the ability to work effectively across teams.
- Strong problem-solving skills and the ability to navigate complex customer scenarios.
