What are the responsibilities and job description for the Customer Service Representative I position at National Dentex Labs?
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Lumident in Indianapolis, IN for a full time Customer Service Representative.
The regular hours for this position are 7:30 a.m. to 5:30 p.m., Monday through Thursday, 7:30 a.m. to 12:00 p.m. on Fridays, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
- Answer phones in a timely manner while displaying appropriate phone etiquette
- Promptly relay issues and concerns to appropriate area
- Be courteous and treat external as well as internal customers with respect
- Organize work area for highest function and efficiency
- Ability to effectively use lab management software address customer needs
- All other duties as assigned
Skills and Abilities Required:
- Must be able to fluently read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone-maintaining a positive demeanor.
- Verbally communicate with all levels of staff-maintaining a positive attitude and mutual respect.
- Takes initiative
- Exemplify the NDX Lumident core values
- Excellent listening skills
- Attention to detail and accuracy
Minimum Education and Experience Required:
- Required: High school diploma or GED equivalent
- PC literacy required: MS Office Skills (Outlook, Word, Excel)
Competencies
- Strong Communication Skills
- Customer Focus
- Problem Solving
- Decision Quality
- Willingness to Learn
- Productive Work Habits
Hazardous Materials or Equipment Used:
- General Office Equipment
Physical Requirements:
- Perform tasks at multiple workstations-standing and sitting for extended periods of time
- Push, pull, lift, and/or carry up to 25 pounds
